Michelle Oldham
Milwaukee,Wisconsin
Summary
Proven Mortgage Counselor at Dovenmuehle Mortgage Inc., adept in credit analysis and fostering client relationships, significantly enhanced decision-making for borrowers. Demonstrated exceptional problem-solving and negotiation skills, achieving high customer satisfaction. Streamlined recruitment processes at the U.S. Census Bureau, reflecting strong teamwork and financial analysis capabilities.
Mortgage professional with thorough understanding of mortgage products and industry regulations. Skilled in providing comprehensive guidance to clients, helping them navigate complexities of mortgage applications. Known for strong collaboration within teams and consistent focus on achieving results, adapting to changing needs seamlessly.
Overview
10
10
years of professional experience
Work History
Mortgage Counselor
Dovenmuehle Mortgage Inc.
10.2022 - 04.2024
- Assisted clients in understanding complex mortgage terms, resulting in informed decision-making and successful applications.
- Conducted comprehensive reviews of clients'' financial situations and recommended appropriate mortgage products to meet their long-term goals and objectives.
- Provided ongoing support to approved borrowers by monitoring compliance with loan agreements and assisting in resolving any issues that arose during repayment periods.
- Evaluated credit reports and advised clients on strategies for improving credit scores, increasing their eligibility for more favorable loan terms or lowering interest rates.
- Maintained thorough documentation of all client interactions in accordance with regulatory requirements, preserving confidentiality while ensuring accurate recordkeeping for future reference or audits.
- Increased client satisfaction by providing personalized mortgage counseling services and guiding them through the application process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Fielded customer complaints and provided solutions.
Office Manager
Wisconsin Community Services
10.2019 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Recruiter
U.S. Census Bureau
04.2014 - 05.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Operated and maintained applicant tracking and candidate management systems.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
Education
Bachelor of Science - Business Administration
U W Milwaukee
Milwaukee, WISkills
- Document review
- Credit analysis
- Debt management
- Goal oriented
- Payment collection
- Relationship selling
- Negotiation tactics
- Financial analysis
- Credit evaluation
- Teamwork
- Customer service
- Problem-solving
Timeline
Mortgage Counselor
Dovenmuehle Mortgage Inc.
10.2022 - 04.2024
Office Manager
Wisconsin Community Services
10.2019 - 08.2021
Recruiter
U.S. Census Bureau
04.2014 - 05.2020
Bachelor of Science - Business Administration
U W Milwaukee
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