Summary
Overview
Work History
Education
Skills
Timeline
Michelle Oldham

Michelle Oldham

Chapin,SC

Summary

Highly motivated Regional Sales Manager with talent to drive team spirit and morale while promoting sales techniques and methods. Effective leader with pleasant personality and commitment to build successful teams.

Overview

25
25
years of professional experience

Work History

Regional Sales Manager for Care Changes Division

Silver Assist
08.2021 - Current
  • Developed and managed team of 8-10 Senior Living Sales Advisors within dedicated region with 90% of advisors meeting or exceeding expected plan resulting average quarterly gain of $250,000.
  • Championed continuous improvement initiatives within region's operations by seeking feedback from clients, team members, and industry partners, driving enhancements where needed.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Area Hospice Sales Manager

Agape Care Hospice
03.2021 - 08.2021
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Build relationships with physicians, long term care facilities and healthcare agencies
  • Perform Community informational events
  • Serve as a liaison between the agency and physicians, facilities, referral sources and the community

Program Manager Seton Hall University

Zschool
03.2020 - 03.2021

    • Facilitated workshops and conducted one-on-one training to educate team members.
    • Designed and developed programs and projects for dissemination to personnel.
    • Interacted with customers and clients to identify business needs and requirements.
    • Build relationships with top industry leaders

Area Sales Manager (Physician Liaison)

Theraplay
11.2018 - 12.2019
  • Organized promotional events and interacted with community to increase sales volume.
  • Fostered positive work environment within sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Develop start up territory!
  • Develop, maintain and expand marketing channels to medical community, healthcare professionals, and public.
  • Schedule visits with key referral sources in new and current geographic areas of service
  • Built relationships with customers and community to establish long-term business growth.

Owner/Sales Coach

LuLaroe
12.2015 - 07.2018
    • Established, optimized and enforced business policies to maintain consistency across industry operations.
    • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
    • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Expanded product offerings by researching market trends and identifying potential growth opportunities.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
    • Managed day-to-day business operations.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Assisted in recruiting, hiring and training of team members.

Area Sales and Marketing Manager

Delaware Advanced Vein Center
07.2014 - 01.2016
    • Improved website visibility through development and implementation of SEO strategies.
    • Captured new customers by optimizing business strategies and launching products to diversify offerings.
    • Managed budget allocation and resource utilization to maximize marketing ROI.
    • Increased brand awareness by developing and implementing strategic marketing campaigns.
    • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
    • Coordinated with design and media teams to develop high-quality creative assets.
    • Managed social media accounts for optimal audience engagement and increased online presence.
    • Managed workflow between staff, coordinating documents and creative material distribution.

Area Sales Manager for Hospice

Vitas Hospice
01.2010 - 07.2014
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Delivered engaging presentations at industry events, effectively promoting company products and services to potential clients.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.

Area Sales Manager for Hospice and Homecare

Heartland Hospice
01.2008 - 01.2010

    • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
    • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
    • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
    • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Sales and Marketing Representative

Yellowbook
10.2006 - 01.2008
  • Presented professional image consistent with company's brand values.
  • Built diverse and consistent sales portfolio.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Spearheaded joint marketing initiatives with complementary businesses, expanding reach and driving increased revenue streams.
  • Implemented advertising campaigns and prepared promotional materials.
  • Built relationships with customers and community to promote long term business growth.

Customer Sales Support Representative

WSFS Bank
06.1999 - 05.2006
  • Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
  • Prepared and presented sales reports and customer profiles to upper management.
  • Contributed to team objectives in fast-paced environment.
  • Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.

Education

University of Delaware, Newark Delaware

Skills

  • Partnership Development
  • Deal Closing
  • Relationship selling
  • Solution selling
  • Sales Lifecycle Management
  • Territory Growth
  • Territory Management
  • Salesforce Software

Timeline

Regional Sales Manager for Care Changes Division - Silver Assist
08.2021 - Current
Area Hospice Sales Manager - Agape Care Hospice
03.2021 - 08.2021
Program Manager Seton Hall University - Zschool
03.2020 - 03.2021
Area Sales Manager (Physician Liaison) - Theraplay
11.2018 - 12.2019
Owner/Sales Coach - LuLaroe
12.2015 - 07.2018
Area Sales and Marketing Manager - Delaware Advanced Vein Center
07.2014 - 01.2016
Area Sales Manager for Hospice - Vitas Hospice
01.2010 - 07.2014
Area Sales Manager for Hospice and Homecare - Heartland Hospice
01.2008 - 01.2010
Sales and Marketing Representative - Yellowbook
10.2006 - 01.2008
Customer Sales Support Representative - WSFS Bank
06.1999 - 05.2006
University of Delaware - ,

Similar Profiles

CREATE PROFILE
Michelle Oldham