Michelle Ollerton
Spanish Fork,UT
Summary
Organized and dependable person successful at managing multiple priorities with a positive attitude. Offering excellent customer service and problem solving abilities to ensure great results.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Intermountain Health
06.2023 - Current
- Schedule surgeries using Epic to optimize patient flow and minimize delays.
- Coordinate with surgical teams to confirm availability of operating rooms and necessary equipment.
- Managee patient communications regarding surgery preparation, follow-up appointments, and post-operative care instructions.
- Developed efficient scheduling workflows that improved appointment accuracy and reduced cancellations.
Surgery Scheduler
Utah Neurological Clinic
06.2022 - 06.2023
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with multiple facilities to set up surgeries for three Neurosurgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Planned parties and medical rep lunches.
Billing Receptionist
Utah Neurological Clinic
03.2019 - 06.2022
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments and reconciled past due accounts.
- Checked insurance eligibility.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Enterprise Service Account Manager
LogMeIn Inc.
09.2016 - 02.2019
- Responded promptly ro customer requests via telephone and email.
- Proactively reached out to customers to cultivate relationships, ensure satisfaction with service and help with any issues.
- Worked directly with Sales, Finance, Legal, Support, Engineering and Development to achieve customer satisfaction.
- Offered additional or renewal quotes.
- Yearly on-site visits to customers to assist with product implementation, solve issues, or introduce new products and services.
Off-Site Receptionist
Revere Healthcare
02.2015 - 09.2016
- Assisted 80-100 patients a day by directing calls, scheduling appointments, prescription refill requests and processing payments.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Trained new peers to navigate the software and schedule patients per individual doctors requests.
Skills
- Organization and Time Management
- Conflict Resolution
- Self-Motivated
- Interpersonal and Written Communication
- Strong Verbal Communication
- Project Management
- Training
- Skilled in NextGen, Salesforce, Microsoft Office and Google
Timeline
Surgery Scheduler
Intermountain Health
06.2023 - Current
Surgery Scheduler
Utah Neurological Clinic
06.2022 - 06.2023
Billing Receptionist
Utah Neurological Clinic
03.2019 - 06.2022
Enterprise Service Account Manager
LogMeIn Inc.
09.2016 - 02.2019
Off-Site Receptionist
Revere Healthcare
02.2015 - 09.2016