Michelle Olney
Arvada,CO
Summary
Compassionate and dedicated Licensed Psychiatric Technician with extensive experience at Wheat Ridge Regional Center. Proven expertise in medication administration and behavioral management, enhancing patient well-being through individualized care. Skilled in client documentation and health monitoring, fostering strong relationships with patients and families to support effective treatment outcomes.
Overview
32
32
years of professional experience
Work History
Home Care Provider
Self-employeed
03.2023 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Guest Services Represenative
Marriot Hotel
09.2024 - 01.2025
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager- Linen Tech
Hospital Cooperative Laundry
03.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Paraprofessional
Jefferson County Schools
08.2021 - 02.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Medical Technician- Oxygen Delivery
Linecare Inc.
10.2019 - 04.2020
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Prepared and inspected medical equipment and instruments to manage wear and tear.
- Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
Lab Coordinator
Wheat Ridge Regional Center
05.2007 - 05.2012
- Managed inventory of laboratory supplies, ensuring availability of necessary materials for experiments and research.
- Increased collaboration between team members through regular meetings and open communication channels, fostering a positive work environment.
- Improved laboratory efficiency by streamlining processes and implementing updated equipment.
- Promoted a culture of continuous improvement within the lab by actively seeking feedback from staff and implementing necessary changes to enhance performance.
- Developed quality control measures for test processes, enhancing overall reliability of research outcomes.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Provided technical guidance and training to laboratory staff.
- Developed and implemented standard operating procedures to verify quality control.
- Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
Licensed Psychiatric Technician
Wheat Ridge Regional Center
02.1993 - 05.2007
- Assisted patients in developing coping skills through group therapy sessions and one-on-one counseling.
- Administered prescribed medications accurately and monitored patients for side effects, contributing to effective treatment outcomes.
- Supported patient transition from an inpatient setting back into the community by providing ongoing education on medication management and self-care strategies.
- Maintained confidentiality according to HIPAA regulations while communicating pertinent information to appropriate team members.
- Provided skillful behavioral management techniques for patients experiencing emotional distress or exhibiting challenging behaviors.
- Enhanced treatment plans by collaborating with multidisciplinary teams, including psychiatrists, psychologists, social workers, and case managers.
- Improved patient well-being by providing compassionate and individualized care to those with mental health disorders.
Education
High School Diploma -
Arvada Sr. High
Arvada, COMedical
Wheat Ridge Regional Cecter
Wheat Ridge, CO Medical Assistant/Chiropractic Assistant - Medical Technology
Heritage College of Health Degree
Wheat Ridge, CO01-2025
Skills
- Patient care
- Medication administration
- Daily living assistance
- Health monitoring
- Behavioral management
- Customer service
- Progress documentation
- Vital signs monitoring
- Recording vital signs
- Client documentation
- Dementia care
- Care plan management
- Medical appointment coordination
- Care plan adherence
- Case management
- Nutrition monitoring
- Medication monitoring
- Behavior redirection
- End-of-life care
- Home safety assessments
- Family education
- Light exercise assistance
- Patient comfort measures
- Client safety and first aid
- State regulations
- Grief counseling support
- Documentation
- ADL support
- Medical charting
- Physical therapy support
- Respiratory care
Timeline
Guest Services Represenative
Marriot Hotel
09.2024 - 01.2025
Home Care Provider
Self-employeed
03.2023 - Current
Paraprofessional
Jefferson County Schools
08.2021 - 02.2022
Assistant Manager- Linen Tech
Hospital Cooperative Laundry
03.2021 - 08.2024
Medical Technician- Oxygen Delivery
Linecare Inc.
10.2019 - 04.2020
Lab Coordinator
Wheat Ridge Regional Center
05.2007 - 05.2012
Licensed Psychiatric Technician
Wheat Ridge Regional Center
02.1993 - 05.2007
High School Diploma -
Arvada Sr. High
Medical
Wheat Ridge Regional Cecter
Medical Assistant/Chiropractic Assistant - Medical Technology
Heritage College of Health Degree
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