Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Olson

Rockville,MD

Summary

Experienced and highly motivated administrative professional with exceptional people skills and work ethic. Demonstrated ability to multi-task and prioritize workload under pressure, as well as increase pace as workload demands. Focused attention to detail and follow-through on administrative tasks. Actively interested in learning new skills, and welcomes honest and forthright feedback to improve performance.

Overview

19
19
years of professional experience

Work History

Director of Operations

JW Home Improvement
04.2012 - Current
  • Directly manage the office operations teams including the Call Center and Project Coordinators;Assist in hiring and lead training of new employees; Establish quality standards and metrics and evaluate staff regularly; Coach and assist team through new or difficult situations, internally and externally; Collaborate and strategize alongside the two other key functions in the business: Business Development (Sales) and Field Operations; Discuss cross-functional solutions and guide direct reports through any changes or improvements; Advocate for the needs of direct reports while considering the impact on other business functions; Implement changes and evaluate effectiveness, adjusting processes as necessary; Facilitate solutions to immediate issues while also defining processes to prevent repeat occurrences; Interface with homeowners to meet their needs, particularly when the project is experiencing issues or difficult circumstances; Support the CEO in setting goals and milestones to help the organization realize it's vision; Drive a culture of process and documentation ensuring all departments standardize and record their daily activities; Oversee billing and accounts receivable to meet monthly targets

General Manager

Urban Burger/Urban Bar-B-Que
12.2006 - 04.2012
  • Prepared weekly employee schedule; interviewed, trained and hired employees; supervised, evaluated and retained or terminated employees; ordered weekly supplies and miscellaneous items; opened and closed the facility - utilizing proper protocols and checklists; enforced policies; ensured assigned tasks were completed; motivated employees; counted all registers; accountable for cash and credit transactions; performed daily drop-deposits in the safe and obtained change orders at bank; organized and catered events on and off site to local companies, celebrities and local radio stations; ran daily cashier/sales reports, etc.

Receptionist

Magellan's Florist
01.2005 - 12.2006
  • Processed transactions accurately and efficiently in a fast paced environment; answered busy multi-line phones; identify customer needs and referred products and services; daily flower preparation; weekly floral inventory; counted in/out registers; made daily deposits and change orders for registers at bank; utilized POS system for credit transactions; assisted with daily opening/closing checklist of establishment, etc

Education

Diploma -

Citizens High School
2008

Skills

  • Natural attention to detail and commitment to following a process
  • Adaptable in behaviors and solutions
  • Direct leadership/management/supervisory experience
  • Experience with accounting and scheduling software relevant to the industry (ServiceFusion, ServiceBridge, Field Pulse, etc)

Timeline

Director of Operations

JW Home Improvement
04.2012 - Current

General Manager

Urban Burger/Urban Bar-B-Que
12.2006 - 04.2012

Receptionist

Magellan's Florist
01.2005 - 12.2006

Diploma -

Citizens High School

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Michelle Olson