Michelle Olson
Key Largo,FL
Summary
Professional with 30+ years in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bumpin Buffalo Bar and Grill
02.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed staff schedules and managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Resort Manager
Crooked Creek Resort And Rv Park
08.2001 - 10.2017
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Ensured compliance with industry regulations governing safety, hygiene, environmental sustainability practices at the resort facilities.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
Bachelor of Science - Nursing Education
Broward Community College
Coconut CreekSkills
- Team leadership
- Inventory control and record keeping
- Staff management
- Point of sale (POS) system operation
- Stable work history
- Reservation handling
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
- ServSafe Alcohol
Timeline
Restaurant Manager
Bumpin Buffalo Bar and Grill
02.2017 - Current
Resort Manager
Crooked Creek Resort And Rv Park
08.2001 - 10.2017
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
- ServSafe Alcohol
Bachelor of Science - Nursing Education
Broward Community College
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