Michelle O'Neil
Otis,Oregon
Summary
Proven leader in healthcare administration at Lake View Senior Living, adept in ethical leadership and dementia care. Skillfully enhanced resident well-being and family satisfaction through innovative care plans, achieving high levels of engagement. Demonstrates exceptional attention to detail and communication, ensuring regulatory compliance and optimizing team performance. Well-qualified Health Services Administrator effective at developing and implementing service policies to meet changing needs. Decisive manager with 18 years' experience in the field. Pursuing a new professional opportunity with long-term potential.
Overview
6
6
years of professional experience
Work History
Resident Service Coordinator
Lake View Senior Living
09.2023 - Current
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Hired and trained 30 new staff members on facility policies, patient care and medicine distribution.
- Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
Caregiver Manager
Family Resource Home Care
06.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Reduced risk of abuse or neglect by providing ongoing support and resources to clients and families.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Resident Care Coordinator
Hillside Place Assisted Living
11.2021 - 06.2022
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
Memory Care Program Director
Lake View Senior Living
01.2019 - 11.2021
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Optimized memory care programming by staying current on emerging research, attending conferences, and participating in industry training sessions.
- Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
Education
Associate of Science - Nursing
Oregon Coast Community College
Lincoln City, OR06-2026
Skills
- Healthcare administration
- Ethical Leadership
- Resident assessment
- Dementia Care
- Client Advocacy
- Policy Knowledge
- Attention to Detail
- Problem-solving abilities
- Problem-Solving
- Interviewing techniques
- Strong Work Ethic
- Reliability
- Excellent Communication
Timeline
Resident Service Coordinator
Lake View Senior Living
09.2023 - Current
Caregiver Manager
Family Resource Home Care
06.2022 - 08.2023
Resident Care Coordinator
Hillside Place Assisted Living
11.2021 - 06.2022
Memory Care Program Director
Lake View Senior Living
01.2019 - 11.2021
Associate of Science - Nursing
Oregon Coast Community College
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