Michelle Oppong
Cherry Hill,NJ
Summary
Versatile analytical with excellent transferable skills and the ability to excel in a highly competitive work environment with confidence, self-motivation, minimum supervision, hard work, utilizes communication, interpersonal skills and management qualities, commitment, and determination while delivering my professional duties with utmost faith, honesty, and integrity. Seek to use my proven skills and knowledge to provide a safe and healthy environment as well as a dedicated employee, possessing a strong work ethic with fastidious attention to detail.
Overview
11
11
years of professional experience
Work History
Crisis Specialist
Screening & Crisis Intervention Program
01.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Handling mental health difficulties such as suicide ideation or attempts
- Assessing client behavior and documenting it
- Assessing and treating individuals with mental, emotional, or substance abuse problems
- Providing referrals to individual and group therapy, crisis intervention, case management, client advocacy, prevention, and education
Behavioral Assistant/Administrator
Choice Counseling Services
01.2023 - 04.2023
- Collaborate with employees to make sure timely delivery of information.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Provide patients or clients with supervision or direction.
- Cultivate and sustain cooperative connections with personnel.
- Prepare research summary reports, recruit employees, collect data, observe clinical treatments, and analyze data.
Clinical Associate
Bancroft
08.2022 - 02.2023
- Plan and prepare study-related papers such as protocols and progress reports.
- Assist person-served with daily tasks
- Provide patients or clients with supervision and direction.
- Identify and evaluate measurable goals within treatment and care plans to determine how patients are progressing.
- Analyze, evaluate, or interpret data collected during the study.
Registered Behavior Technician
Allied Autism Group
06.2022 - 12.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Assisting BCBA's as directed with behavior reduction assessments and skill acquisition plans.
Patient Liaison
Hassman Research Institute
11.2021 - 08.2022
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Observe patients for safety and alert responsible medical providers of any concerns and complete safety assessments .
- Creates and maintains forms, surveys, instruments, and materials for proper coordination of the different treatment modules
Inbound Warehouse Associate
Amazon
02.2022 - 07.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Stayed accountable for organized and orderly warehouse storage and product transport.
- Executed quality control procedures to verify acceptable condition of goods.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
Behavioral Assistant
Youth Consultation Services
03.2020 - 07.2022
- Used critical decision-making skills to prioritize needs and execute behavior intervention plans quickly, logically, and accurately.
- Assessed lethality and triages patients in mental health crises by using critical decision-making skills.
- Engaged clients and building rapport to understand their needs and provide appropriate individualized services and referral options.
- Taught psychosocial skills and provided advice regarding suicide/mental illness crises.
- Managed interactions with clients and staff to ensure an appropriate level of support is provided efficiently.
Barista/ Partner
Starbucks
02.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Served as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process
Education Assistant
Love Daycare Academy
02.2014 - 04.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Participated in professional development opportunities and attended in-services and seminars.
- Collaborated with teachers to monitor the development of each child
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Manager/ Crew Trainer
Mcdonalds
01.2015 - 01.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Effective handling of labor and food targets to meet company goals
- Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy
- Integrated people skills along with effective customer resolution to alleviate customer conflicts.
Education
Bachelor of Arts - Psychology
Rutger University
Newark, NJ09.2021
Associate of Science - Science
Union County College
Cranford, NJ06.2019
High School Diploma -
Hillside
Hillside, NJ06.2016
Skills
- Microsoft Excel, PowerPoint and Word
- Time-Management and Organizational Skills
- Problem-Solving
- Excellent in interpersonal
- Attention to Detail
- Strategic Planning
- Efficient Precision
- Patient Service
- Policy Implementation
- Office Coordination
- Crisis Intervention
- Communication
- Able to type 40 wpm
Languages
English
Native or Bilingual
Timeline
Crisis Specialist
Screening & Crisis Intervention Program
01.2024 - Current
Behavioral Assistant/Administrator
Choice Counseling Services
01.2023 - 04.2023
Clinical Associate
Bancroft
08.2022 - 02.2023
Registered Behavior Technician
Allied Autism Group
06.2022 - 12.2022
Inbound Warehouse Associate
Amazon
02.2022 - 07.2022
Patient Liaison
Hassman Research Institute
11.2021 - 08.2022
Behavioral Assistant
Youth Consultation Services
03.2020 - 07.2022
Barista/ Partner
Starbucks
02.2019 - 03.2020
Manager/ Crew Trainer
Mcdonalds
01.2015 - 01.2018
Education Assistant
Love Daycare Academy
02.2014 - 04.2018
Bachelor of Arts - Psychology
Rutger University
Associate of Science - Science
Union County College
High School Diploma -
Hillside
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