Michelle Orellano
Emergency Department Technician
Whitehall,PA
Summary
Dynamic Emergency Medical Technician with extensive experience at St. Luke's University Hospital, excelling in trauma management and effective communication. Proven ability to enhance patient outcomes through meticulous assessments and compassionate care. Recognized for leadership in training programs and commitment to safety, ensuring high-quality emergency response and patient advocacy.
Overview
23
23
years of professional experience
Work History
Emergency Department Technician
St. Luke's University Hospital & Health Network
Easton, PA
09.2011 - Current
- Assisted with patient triage to prioritize care based on urgency and medical needs.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Collaborated with healthcare team members to facilitate efficient patient flow in the emergency department.
- Supported medical procedures by preparing equipment and ensuring availability of necessary supplies.
- Trained new staff on departmental protocols, enhancing team effectiveness and performance consistency.
- Led safety drills and training sessions to uphold high standards of emergency preparedness within the department.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
- Conducted regular inventory checks of medical supplies to maintain adequate stock levels within the Emergency Department.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Served as a patient advocate, liaising between medical professionals and patients to ensure optimal care delivery.
- Applied orthopedic devices like traction and OCL splints.
- Maintained a clean and organized emergency department, ensuring a safe environment for patients and staff.
- Collected accurate patient information, helping to streamline the registration process and reduce errors.
- Implemented crisis intervention techniques when needed, de-escalating potentially dangerous situations effectively.
- Assisted in life-saving procedures, working alongside medical professionals to provide optimal care.
- Managed confidential patient records with discretion, adhering to HIPAA guidelines at all times.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Collaborated with multidisciplinary teams for comprehensive patient care, promoting seamless transitions between departments.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Improved patient satisfaction by quickly addressing concerns and providing compassionate care.
- Provided emotional support to patients and families during stressful situations, fostering trust and communication.
- Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
- Performed diagnostic tests and imaging studies, contributing to more accurate diagnoses and treatment plans.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Quickly responded to codes and cardiac monitor alarms.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Facilitated transfer of patients throughout medical facility and between departments.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Liaised between nurses, physicians, patients and visitors.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Took and recorded patients' vital signs, documenting in medical charts.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Monitored patient progress and reported changes to healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Inspected equipment for defects and completed basic repairs.
Emergency Medical Technician
St. Luke's University Hospital & Health Network
Bethlehem, PA
09.2011 - 09.2014
- Administered emergency medical care to patients in critical situations.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Coordinated with healthcare teams to ensure optimal patient outcomes.
- Conducted thorough assessments to determine patient needs and conditions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
- Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Immobilized patient for placement on stretcher and ambulance transport.
Emergency Medical Technician Basic
American Medical Response, AMR
Brooklyn, NY
01.2003 - 09.2011
- Responded swiftly to emergency calls, assessing patient conditions and administering basic life support.
- Collaborated with healthcare teams to ensure seamless patient transport and handover procedures.
- Maintained accurate documentation of patient assessments and treatment provided during transport.
- Led safety drills and simulation training for team members, enhancing preparedness for various emergency scenarios.
- Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
- Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Monitored vital signs continuously throughout transports, identifying subtle changes that could indicate a worsening condition or potential complications requiring intervention by more qualified medical personnel.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
- Coordinated with hospital staff upon arrival at medical facilities, ensuring a smooth transition of care from prehospital providers to definitive treatment teams.
- Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
- Assisted with equipment inventory checks and restocking supplies as needed, guaranteeing that all necessary tools were readily available for efficient response times.
- Prepared patients for transport by securing them appropriately using stretchers or other immobilization devices when necessary.
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
- Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
- Participated in ongoing training sessions and workshops, staying up-to-date on best practices in emergency medical care.
- Provided basic life support interventions, such as airway management and oxygen administration, contributing to improved patient outcomes during emergency situations.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Performed CPR on unresponsive patients, increasing survival rates in critical situations.
- Followed all safety protocols and took necessary precautions while providing care.
EMS Supervisor
American Medical Response, AMR
Brooklyn, NY
01.2003 - 02.2011
- Supervised daily EMS operations, ensuring compliance with safety regulations and protocols.
- Coordinated training programs for new staff, enhancing team performance and service quality.
- Implemented workflow improvements, increasing operational efficiency and response times.
- Managed resource allocation during emergencies, optimizing team deployment and equipment usage.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Led incident debriefings, analyzing outcomes to improve future response strategies and tactics.
- Maximized team efficiency by employing effective delegation techniques, assigning tasks based on individual strengths and skill sets.
- Maintained accurate records of employee performance evaluations, certifications, licensure requirements, and continuing education hours.
- Conducted thorough incident reviews, identifying areas for improvement and implementing corrective actions as needed.
- Developed strong partnerships with local hospitals, law enforcement agencies, and fire departments to enhance collaborative efforts during emergencies.
- Coordinated coverage schedules for multiple shifts while ensuring adequate staffing levels were maintained at all times.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
Education
Certificate in Business Administration - Travel And Tourism Business Administration
The Boyd School of Business
Pittsburgh, PA06-1995
Associate of Arts - Graphic Design
Mount Ida College
Newton, MA05-1994
High School Diploma -
Fitchburg High School
Fitchburg, MA05-1992
High School Diploma -
Fitchburg High School
Fitchburg, MA05-1992
Skills
- Blood draw techniques
- Medical equipment operation
- Airway management
- Trauma management
- Phlebotomy procedures
- Basic patient care
- Orthopedic fitting and splinting
- Medical terminology
- Mental health care
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Effective communication
- Relationship building
- Task prioritization
- Orthopedic splint application
- Seizure management
- Certified in CPR/AED
Languages
Spanish
Full Professional
Timeline
Emergency Department Technician
St. Luke's University Hospital & Health Network
09.2011 - Current
Emergency Medical Technician
St. Luke's University Hospital & Health Network
09.2011 - 09.2014
Emergency Medical Technician Basic
American Medical Response, AMR
01.2003 - 09.2011
EMS Supervisor
American Medical Response, AMR
01.2003 - 02.2011
Certificate in Business Administration - Travel And Tourism Business Administration
The Boyd School of Business
Associate of Arts - Graphic Design
Mount Ida College
High School Diploma -
Fitchburg High School
High School Diploma -
Fitchburg High School