Michelle Ortega
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to a secure entry-level receptionist position. Ready to help team achieve company goals. Also detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deli Associate
H-E-B
02.2023 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Receptionist Assistant
Garza's Radiator Shop
10.2019 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist
Uvalde Family Practice
12.2017 - 10.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected [Type] payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Substitute Teacher
Uvalde CISD
08.2016 - 05.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Enforced school and class rules to maintain order in classroom.
- Distributed textbooks, workbooks, papers and pencils to students.
- Documented student progress and provided regular updates to parents.
Receptionist
Garza's Radiator Shop
04.2010 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
CMA - Medical
Everest Institute
San Antonio04.2010
High School Diploma -
Uvalde High School
Uvalde05.2009
Skills
- Equipment Safety
- Register Operations
- Safe Food Handling Practices
- Cleanliness and Sanitation
- Accurate Money Handling
- Cleaning and Sanitizing
- Customer Engagement
- Product Sampling
- File Management
- Data Entry
- Scheduling
- Multi-Line Telephone Operation
- Documentation and Reporting
- Information Protection
- HIPAA
- Insurance Verification
- Problem-Solving
- Computer Skills
- Positive Attitude
Certification
- CMA - Certified Medical Assistant
Timeline
Deli Associate
H-E-B
02.2023 - Current
Receptionist Assistant
Garza's Radiator Shop
10.2019 - 01.2023
Receptionist
Uvalde Family Practice
12.2017 - 10.2019
Substitute Teacher
Uvalde CISD
08.2016 - 05.2017
Receptionist
Garza's Radiator Shop
04.2010 - 04.2017
CMA - Medical
Everest Institute
High School Diploma -
Uvalde High School
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