Michelle Ortega
Woodhaven,NY
Summary
Responsible Server Assistant's adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Waitress
Paul Michaels Brick Oven Pizza Restaurant
Kew Gardens, NY
02.2023 - Current
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
BABYSITTER
N/A
Woodhaven, NY
10.2020 - 01.2023
- Responsibly watched children while parents were out.
- Maintaining a positive attitude while being patient and understanding with the children.
- Assisting with meals, snacks, and bedtime routines for the children.
- Supervised and cared for children ages 5 to 14.
- Helped complete homework, school projects and chores.
- Balanced schedules to promote optimal rest, play and educational periods.
- Helping older children with homework assignments as directed by parents.
Delivery Driver
Uber Eats
Woodhaven, NY
01.2021 - 04.2021
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
HOMEWORK HELPER
- Facilitated group activities designed to promote problem-solving skills among students.
- Maintained a positive learning environment by encouraging collaboration between peers and offering support when needed.
- Monitored student progress by regularly evaluating work samples and providing feedback.
- Helped students review and understand previous lessons to make connection with new lesson.
Education
High School Diploma -
EPIC HIGH SCHOOL NORTH
South Richmond Hill06-2021
Some College (No Degree) - Computer Science
LAGUARDIA COMMUNITY COLLEGE
Long Island City, NYSkills
- Helped students that didn't speak English
- Reliable
- Organized
- Some computer skills
- Menu Recommendations
- Order Accuracy
- Customer Service
- Safe Food Handling
- Check payment processing
- Cash Handling
- Wine Pairings
- Greeting guests
Languages
Fluent in Spanish and English
Volunteer Experience
- HELPED ORGANIZE BOOKS, Queens Library
- HELP TEACHERS ORGANIZE ACTIVITIES, High School
Languages
Spanish
Professional
English
Professional
Timeline
Waitress
Paul Michaels Brick Oven Pizza Restaurant
02.2023 - Current
Delivery Driver
Uber Eats
01.2021 - 04.2021
BABYSITTER
N/A
10.2020 - 01.2023
HOMEWORK HELPER
High School Diploma -
EPIC HIGH SCHOOL NORTH
Some College (No Degree) - Computer Science
LAGUARDIA COMMUNITY COLLEGE
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