Summary
Overview
Work History
Education
Accomplishments
Skills
Timeline
Languages
Generic

Michelle Ortega

Chaparral,NM

Summary

Dynamic and results-driven professional with experience at Tractor Supply, excelling in merchandising and customer service. Proven ability to enhance product displays and ensure seamless transitions, while demonstrating strong teamwork and effective communication. Skilled in planogram execution and committed to maintaining a positive, customer-focused environment. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Personable and organized individual with excellent communication and multitasking abilities. Knowledge of medical terminology and office procedures, proficient in scheduling appointments and managing patient records. Committed to ensuring efficient office operations and high-quality patient care.

Overview

2012
2012
years of professional experience

Work History

Merchandise Stocker/Cashier/Sales Team

Tractor Supply
  • Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
  • Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
  • Assisted in successful promotional events, constructing visually appealing displays according to planograms.

Medical Administrative Assistant

Dr Kong
12.2009 - 03.2011
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

Education

GED

St Louise Adult Ed
Las Vegas, NV
06.2013

Certificate - Medical Administration

Academy of Healing Arts
Las Vegas, NV
10.2011

Accomplishments

Employee of the month

Milestone of the Month

Recognized by GM

Skills

  • Product labeling
  • Planogram execution
  • Barcode scanning
  • Pallet jack use
  • Positive attitude
  • Willing to learn
  • Friendly and personable
  • Customer service
  • Customer assistance
  • Punctual and reliable
  • Verbal and written communication
  • Money handling
  • Cleaning procedures
  • Safety compliance
  • Energetic and outgoing
  • Flexible schedule
  • Merchandise stocking
  • Forklift operation
  • Product restocking
  • Price checking
  • Complex Problem-solving
  • Physical stamina
  • POS systems
  • Safe lifting procedures
  • Signing and pricing
  • Able to lift 80 lbs
  • Teamwork and collaboration
  • Patient care and confidentiality
  • HIPAA compliance
  • Patient demographics
  • Workflow coordination
  • Patient scheduling
  • Appointment scheduling
  • Referral coordination
  • Multi-line phone systems
  • Medical records management
  • File maintenance
  • Data entry efficiency
  • Medical office equipment usage
  • Mail distribution
  • Insurance verification mastery
  • Basic accounting
  • Multi-line phone operations
  • Insurance billing procedures
  • ICD-10 coding

Timeline

Medical Administrative Assistant

Dr Kong
12.2009 - 03.2011

Merchandise Stocker/Cashier/Sales Team

Tractor Supply

GED

St Louise Adult Ed

Certificate - Medical Administration

Academy of Healing Arts

Languages

Spanish
Native or Bilingual
Michelle Ortega