Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Ortiz

Yonkers,New York

Summary

Customer-focused Head Bartender with 20 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.

Overview

6
6
years of professional experience

Work History

Head Bartender/Front of House Manager

Woods Tavern Bar And Grill
Ossining , NY
05.2018 - 03.2020
  • Kept detailed inventory and effectively ordered Beer, Liquor, Wine, and Front of house supplies when needed.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Served high customer volumes during special events, nights, and weekends.
  • Accurately handled cash, processed credit card payment batches, and prepared bank deposits.

Head Bartender/Front of House Manager

Bistro 914
Yonkers , New York
02.2017 - 05.2018
  • Maintained full knowledge of all menu items including nightly food and drink specials.
  • Upheld high standard of professionalism by serving each guest with sincere, positive, and pleasant enthusiastic attitude.
  • Performed opening and closing duties including cleaning, sanitizing, and restocking.
  • Processed payroll information by calculating, collecting, and entering data.

Head Bartender

North Street Tavern & Wood Fired Pizza
White Plains , New York
01.2014 - 01.2017
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Conducted regular inventory count to keep bar and drink supplies stocked.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

High School Diploma -

Saunders Trades & Technical High School
Yonkers, NY

Skills

  • Outstanding Customer Service
  • Teamwork and Professionalism
  • Liquor, Beer and Wine Knowledge
  • Responsible Alcohol Service
  • Suggestive Selling
  • Professional Service Standards
  • Supply and Inventory Maintenance
  • High-Volume Environments
  • Banquet Events
  • Staff Scheduling

Timeline

Head Bartender/Front of House Manager

Woods Tavern Bar And Grill
05.2018 - 03.2020

Head Bartender/Front of House Manager

Bistro 914
02.2017 - 05.2018

Head Bartender

North Street Tavern & Wood Fired Pizza
01.2014 - 01.2017

High School Diploma -

Saunders Trades & Technical High School

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Michelle Ortiz