Michelle Ortiz

• Passionate about Clients. Greet all clients who enter the store with enthusiasm. Provide courteous, knowledgeable service to clients. Determine client's needs and suggest products to meet their needs. Communicate product knowledge to clients as appropriate. As required, provide makeovers to clients.
• Training & Development. Ensure that "in-depth" brand training is successfully completed for designated team members. Actively pursue additional product knowledge as needed. Cross train other Beauty Advisors.
• Operational Excellence. Participate in inventory control. Communicate inventory issues/concerns to Manager. Ensure compliance with sampling policies and procedures. Be knowledgeable of special events/animations within the store. Participate in programs to reduce shortage/loss. Designated advisors to be knowledgeable of cashier functions.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used Microsoft Word and other software tools to create documents and other communications.
• Carried out day-day-day duties accurately and efficiently

• Primary job duties consisted of working sales, answering questions about services and merchandise, and ensuring customer satisfaction.
• Demonstrating specific product functions and uses
• Building strong customer relations with existing clients
• Managed over 50 customers per day
• Understanding strategies for pricing and selling
• Worked flexible hours; night, weekend, and holiday shifts

Responsible for providing a shopping experience that will make the customer feel welcome and comfortable through outstanding customer service, meeting hourly sales and loyalty goals on a personal and departmental basis, and demonstrating superior product knowledge to the customers.

• Managed over 100 sales per day
• Possess strong sense of urgency
• Must enjoy meeting and interacting with customers