Michelle Ortiz

• Recruit, hire, and train all staff, providing direct supervision, ongoing staff development, and continuing education to 60+ employees
• Manage schedules of employees
• Maintain medical records and perform filing duties
• Knowledge of basic operating systems like Microsoft word, Excel, PowerPoint and the internet
• Team building & Supervision
• Staff Development & Training
• Policies & Procedures Manuals
• Report & Document Preparation
• Accounts Payable / Receivable
• Verify timesheets for employees
• Bookkeeping & Payroll
• Prepare workers payrolls and handle office correspondence
• Records Management
• Assess staff performance and ensure that performances are constantly meeting expectations and standards
• Oversee daily deposits and financial statements
• Positive, flexible and ability to handle patients with care and concern
• Handle conflicts and patients' concerns in a diplomatic manner
• Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction.

► Participate in hiring process of new employees and oversee the on-boarding processes(including but not limited to registration of new employees in Adp and OfficeAlly).

► Supervise staff and oversee daily office operations

► Establish staff schedules, allocation of staff, and assure effective patient care

► Train and rotate office staff through various office duties to ensure cross-coverage in all job areas

► Asses staff performance. Complete a 30, 60, 90 day review on all new hires ans annual revie1vs for established employees

► Oversee daily deposits and ensure batch reports/encounter

► Conduct office staff meetings regularly

► Provide feedback on performance of administrative staff (in consultation with clinical direct1,,-)

► Maintain the current employee contact list and emergency information

► Ensure that all office documents and policies are up to date

► Personnel disciplined

► Assign/oversee staff communication(assign emails & phone extensions)

► Dispose of medications as needed

► Address escalated patients, providers and front desk issues

► Regular communication with FD and providers on any concerns

► Payroll

► Order supplies, RX, & UAs

► Request all office maintenance and pay as needed

► Pay bills: Malpractice Insurance for providers, FPL, water, & internet

► Update all providers licenses/ renewals

► Set up Workmen's Comp & IME appointments for provider

► Billing:

• Create of/ice visits daily

• Post payments (co-pays/balances) I run cc payments

• Review cc list

• Quarterly NO-Show report for payroll

• Cash balance

• Refund

• Review weekly !OP payments

• Send out statements

• Process patients collections

•Work on Aging-Report

• Recruit, hire, and train all staff, providing direct supervision, ongoing staff development, and continuing education to 60+ employees
• Manage schedules of employees
• Maintain medical records and perform filing duties
• Knowledge of basic operating systems like Microsoft word, Excel, PowerPoint and the internet
• Teambuilding & Supervision
• Staff Development & Training
• Policies & Procedures Manuals
• Report & Document Preparation
• Accounts Payable / Receivable
• Verify timesheets for employees
• Bookkeeping & Payroll
• Prepare workers payrolls and handle office correspondence
• Records Management
• Assess staff performance and ensure that performances are constantly meeting expectations and standards
• Oversee daily deposits and financial statements
• Positive, flexible and ability to handle patients with care and concern
• Handle conflicts and patients' concerns in a diplomatic manner
• Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction
• Ensure a safe environment for employees and patients alike
• Make sure that the office is clean and sanitized at all times.

• Providing patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
• Providing for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
• Maintain patient's stability by checking vital signs and weight; testing urine; recording intake and output information
• Providing patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
• Documenting actions by completing forms, reports, logs, and records
• Maintaining work operations by following policies and procedures
• Protecting organization's value by keeping patient information confidential
• Updating job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
• Enhancing nursing department and reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Processed paperwork for new clients efficiently and in accordance with protocols
• Obtained pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally
• Answered and screened inquiry calls and emails from prospective clients
• Collected data to help with the admission process if working in a health or mental care facility
• Ensured that all admission forms are properly signed and filed
• Communicated with other team members constructively in order to reduce conflict and enhance the resolution of issues
• Respected client or patient dignity and confidentiality
• Adhered to the facility dress code and appears professional at all times.

• Provided disciplined leadership inclusive of setting clear expectations and holding the team as well as self-accountable for results
• Executed customer focus strategies, policies and programs
• Selected, developed and managed performance of individuals, measured by appropriate performance reports
• Personally supported, coached and developed Associates creating an environment where Associates can be successful.