Michelle Ortiz
Santa Fe,NM
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of an organization. Hardworking and versatile professional well-versed in supporting the Mission and values to ensure efficient and effective support of operations. Experience in handling personal matters, including coordination of meetings, collaboration on high level operation changes and providing guidance to staff/supervisors. While focusing and maintaining overall morale and welfare of reporting teams. Resilient professional with experience aiding operations through support and management of daily activities. Talented at responding to requests, preparing documentation and delivering high-level support for leadership. Strong knowledge of industry trends, current events, and developments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Inpatient Services
Los Alamos Medical Center $155,000 annual salary
Los Alamos , NM
01.2024 - 07.2024
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Coordinated resources across departments to maximize productivity levels.
- Assessed employee performance against established benchmarks or targets.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Managed budgeting and financial planning processes for the organization.
- Developed policies and procedures to ensure compliance with corporate standards.
- Ensured compliance with all relevant regulations, policies and procedures.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Identified opportunities for improvement in operational performance metrics.
- Facilitated collaboration between teams by encouraging open communication channels.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Monitored performance metrics of various initiatives and identified areas needing improvement.
- Created monthly reports summarizing progress towards achieving organizational objectives.
- Facilitated effective communication between different teams in order to foster collaboration across departments.
- Organized workshops, seminars, conferences, and other events as required by executives.
- Formulated policies and procedures to improve operational efficiency of the organization.
- Prepared briefing materials ahead of important meetings or events attended by executives.
- Planned and booked conference calls, meetings and webinars as well as associated travel arrangements.
- Briefed supervisor and staff on key issues and projects.
- Monitored assignment timelines to accomplish projects by established due dates.
- Built strong relationships with key internal and external parties to support strategic communications and advocacy.
- Posted job vacancies, scheduled interviews, advised decision-makers on hiring selections and led onboarding process.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Manager of ICU and PCU
Presbyterian Hospital Annual Salary $ 140,000
Santa Fe , NM
10.2020 - 10.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Director of Critical Care Services Line
CHRITSTUS ST. Vincent Hospital $130,000
Santa Fe , NM
06.2001 - 07.2020
- Reviewed patient records regularly to ensure accuracy of documentation regarding treatments provided.
- Implemented evidence-based practice guidelines throughout the department.
- Developed and implemented policies and procedures related to critical care services.
- Coordinated with other departments to ensure that medical protocols were followed by all members of the healthcare team.
- Initiated research projects aimed at improving patient outcomes in the critical care unit.
- Actively sought out ways to improve operational efficiency within the department through process mapping techniques.
- Collaborated with physicians on patient treatment plans, ensuring that they meet established standards of quality care.
- Facilitated collaboration between nurses, physicians, pharmacists, respiratory therapists, physical therapists, social workers, case managers, nutritionists, dietitians and other stakeholders in the delivery of critical care services.
- Attended conferences related to advances in critical care medicine.
- Participated in interdisciplinary meetings to discuss patient cases and develop strategies for improved outcomes.
- Resolved conflicts among clinical personnel while maintaining a positive work environment.
- Created and managed budgets for critical care services, including tracking expenses and identifying cost-savings opportunities.
- Provided training to new staff members on the proper use of equipment, safety protocols, and other relevant topics.
- Served as a mentor for junior staff members providing guidance on professional development goals.
- Developed educational materials about best practices in nursing management for use in continuing education programs.
- Monitored patient outcomes within the critical care unit, analyzing data to identify trends or issues requiring attention.
- Managed the recruitment process for clinical staff in the critical care unit, interviewing candidates and making hiring decisions.
- Led initiatives focused on reducing hospital acquired infections within the critical care unit.
- Ensured compliance with regulatory requirements related to the provision of critical care services.
- Conducted regular performance evaluations for critical care staff and provided feedback on areas for improvement.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Conducted research on relevant topics to inform decisions made by the executive team.
- Monitored performance metrics of various initiatives and identified areas needing improvement.
- Created monthly reports summarizing progress towards achieving organizational objectives.
- Established protocols for handling confidential information related to decision-making processes in the executive office.
- Facilitated effective communication between different teams in order to foster collaboration across departments.
- Maintained a calendar of upcoming events and deadlines for the executive team.
- Analyzed data from surveys conducted within the organization to identify trends or patterns in employee sentiment.
- Prepared briefing materials ahead of important meetings or events attended by executives.
- Organized workshops, seminars, conferences, and other events as required by executives.
- Prepared meeting agendas, notes and briefing materials.
- Analyzed financials to prepare for meetings and board-related obligations.
- Coordinated inter-departmental workflow and operations, managing client relationships and projects.
Education
Associate of Applied Science - Nursing
Santa Fe Community College
Santa Fe, NM05-2021
Bachelor of Science - Nursing Magna Cum Laude
Walden University
Minneapolis, MN10-2014
Skills
- Business Administration
- Workforce Planning
- Results Orientation
- Schedule Management
- Policy Management
- Regulatory Compliance
- Administrative Management
- Service Coordination
- Written Communication
- Staff Management
- Contract Negotiation
- Staff Development
- Operations Management
- Budget Control
- Medication and IV administration
- Care plan implementation
- Patient Education
- Unit Administration
- Critical Care Nursing
- Patient rights advocacy
- Nursing staff leadership
- Community health
- Patient Assessment
- Clinical Documentation
- Electronic Health Records Management
- Workflow and Patient Management
- Policy and procedure compliance
- Meeting facilitation
Affiliations
- Gardening
- Weight training
- Reading
Languages
Spanish
Professional
Accomplishments
- Nominated for 2018 New Mexico Nursing Excellence Award in Nursing
- Honored With Several CHRISTUS Pillar Awards for excellence in zero patient harm, financial stewardship and patient satisfaction.
- Graduated Magna Laude
Certification
- New Mexico Registered Nurse
- Advanced Cardiac Life Support (ACLS)
- Basic Life Support (BLS)
American Nurses Association
- Member Since 2006
American Organization of Nurse Executives (AONE)
- Member since 2006
The American Association of Colleges of Nursing (AACN)
- Member since 2006
Timeline
Director of Inpatient Services
Los Alamos Medical Center $155,000 annual salary
01.2024 - 07.2024
Manager of ICU and PCU
Presbyterian Hospital Annual Salary $ 140,000
10.2020 - 10.2023
Director of Critical Care Services Line
CHRITSTUS ST. Vincent Hospital $130,000
06.2001 - 07.2020
Associate of Applied Science - Nursing
Santa Fe Community College
Bachelor of Science - Nursing Magna Cum Laude
Walden University
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