Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ortiz

Roanoke,VA

Summary

Driven and adaptable professional with a track record of enhancing operational efficiency at Midland Credit Management through proactive problem-solving and effective teamwork. Skilled in customer service and process streamlining, significantly improving client experiences. Demonstrates a friendly, positive attitude, excelling in both independent and collaborative environments.

Overview

17
17
years of professional experience

Work History

Sales/collections

Partner Driven
2023.04 - 2024.08
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Collections/Transfer Agent

Midland Credit Management
2008.01 - 2023.04
  • Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
  • Collaborated with team members to develop new strategies for improving operational efficiency within the department.
  • Facilitated audits successfully by preparing necessary documentation and providing prompt responses to auditor inquiries.
  • Streamlined processes for efficient account transfers, reducing processing time and enhancing the overall client experience.

. Collection of past credit card debt

Education

General -

Northside High School
Roanoke, VA
06.1987

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Sales/collections

Partner Driven
2023.04 - 2024.08

Collections/Transfer Agent

Midland Credit Management
2008.01 - 2023.04

General -

Northside High School
Michelle Ortiz