Michelle Ortiz
Jacksonville,FL
Summary
Dynamic professional with a solid background in communication and customer education, skilled at simplifying complex information for diverse audiences, including patients and customers. Committed to delivering exceptional, patient-centered experiences in every interaction. Proven track record in leading teams of up to 14 members, fostering collaboration to meet operational goals. Strong focus on team collaboration and achieving results. Reliable, adaptable, and capable in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Pharmacy Technician (HM Specialty)
United States Navy, USN
05.2021 - 06.2025
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Supervised 14 pharmacy technicians that supported 3 pharmacists and coordinated day-to-day assignments.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained and mentored junior pharmacy technicians on best practices and operational procedures.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during their visit.
- Proactively addressed potential issues through regular monitoring of equipment maintenance schedules, minimizing downtime and ensuring optimal performance.
- Assisted in the implementation of new pharmacy software, leading to improved staff productivity and workflow efficiency.
- In charge of the pharmacy reverse distribution program, generating $15k in cost savings from unused, expired medications.
Hospital Corpsman (HM)
United States Navy, USN
05.2018 - 05.2021
- Developed skills in caregiving, medical operations, inventory management, and patients education.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- COVID-19 medical relief, testing and vaccination programs.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Performed phlebotomy services as needed, utilizing proper technique to minimize discomfort and maintain specimen integrity.
- Administered vaccinations and medications, ensuring timely protection against diseases.
- Enhanced patient comfort and safety by maintaining sterile environments and using proper techniques.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
Education
Certificate of completion of Apprenticeship - Pharmacist Assistant
USMAP
Associate of Science - Public Health
American Military University
Associate of Science - Radiology Technician
Keiser University
Skills
- Team supervision and leadership
- Compassionate nature and concern for team members
- Attention to detail
- Workflow optimization
- Multitasking Abilities
- Critical thinking
- Teamwork and collaboration
- Customer service
- Time management
Certification
- Certified BLS Instructor and Provider, 02/27/24
- Pharmacy Assistant (Military Service), United Services Military Apprenticeship Program - 10/17/2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pharmacy Technician (HM Specialty)
United States Navy, USN
05.2021 - 06.2025
Hospital Corpsman (HM)
United States Navy, USN
05.2018 - 05.2021
Certificate of completion of Apprenticeship - Pharmacist Assistant
USMAP
Associate of Science - Public Health
American Military University
Associate of Science - Radiology Technician
Keiser University