Michelle J. McArthur
Raleigh,NC
Summary
Dedicated professional with a proven track record of achieving organizational goals through consistent and organized practices. Experienced in thriving under pressure and adept at navigating challenges to enhance brand reputation and project success. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Included Health
2021.03 - Current
- Led interdisciplinary teams in evaluating strategies, implementing improvements, and ensuring high standards of patient care
- Utilized Salesforce for account management, enhancing operational efficiency and client satisfaction
- Enhanced preventive care initiatives, reducing patient readmissions and improving overall health outcomes.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
Life Insurance Agent
PFP/The Family Security Plan
2018.07 - 2021.03
- Managed 150+ inbound sales calls weekly, achieving $265,000 in sales by leveraging strong client relationships and persuasive sales techniques
- Analyzed client needs and recommended tailored insurance solutions, exceeding sales targets consistently.
- Provided coverage option information to assist clients in protecting assets.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Boosted team morale and productivity by leading training sessions on effective sales techniques and product knowledge.
- Achieved recognition as top-performing agent by consistently exceeding sales targets.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Customer Care Representative
Liberty Bank
2014.06 - 2016.07
- Delivered exceptional customer service, promoting banking products and achieving sales targets through effective communication and problem-solving
- Managed customer inquiries, resolved issues, and maintained accurate customer account records.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
Associate of Science - Business Management
Post University
Waterbury, CT12.2021
Skills
- Project Planning and Development
- Schedule Management
- Data Analysis
- Sales
- Strategic Planning
- CompTIA (I.T support)
- Microsoft Excel
Certification
- Licensed Life Insurance Agent, 11/2018
- Certified Social Media Marketing, Post University, 12/2021
- Project Management Certification-Coursera/Google, In progress
State
NC
Zip
27603
City
Raleigh
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hobbies
-Real estate Investor
- Healthcare educator
-Cooking
-Sports Team Mom
Military
U.S. Army July 2010 : Oct 2017
Logistics coordinator (Sergeant)
Oversaw every phase of supply chain, from purchasing orders to
delivering to invoicing, targeting 100% end-user satisfaction.
- Accurately completed all paperwork and documentation related to the
receiving and transfer of ammunition. - Handled the inspection, inventory and issuance of ammunition,
including large rockets to a team of eleven soldiers.
- Drafted military and nonmilitary correspondence..
- Scheduled inventory pickups and deliveries with vendors.
- Recommended alternative items when product was out of stock.
- Maintained operations in compliance with Army regulations.
- Supervised material flow, storage and global order fulfillment.
Received numerous awards and medals while conducting operations
overseas
Timeline
Patient Care Manager
Included Health
2021.03 - Current
Life Insurance Agent
PFP/The Family Security Plan
2018.07 - 2021.03
Customer Care Representative
Liberty Bank
2014.06 - 2016.07
Associate of Science - Business Management
Post University
- Licensed Life Insurance Agent, 11/2018
- Certified Social Media Marketing, Post University, 12/2021
- Project Management Certification-Coursera/Google, In progress
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