Michelle Otis
Pelham,AL
Summary
Enthusiastic and skilled professional with a proven track record at United Johnson Brothers, excelling in problem-solving and team building. Skilled in Microsoft Office and inventory management, I significantly enhanced process efficiency and customer satisfaction. Expert in navigating complex environments, delivering results through meticulous attention to detail and robust data documentation practices. Establishes positive relationships with drivers and sales representatives through communication and coordination skills. Competent in route planning to collect money and signed invoices and organize accordingly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Route Reconciliation
United Johnson Brothers
02.2018 - Current
- Paying ACH
- Verified orders by comparing names and quantity of items on invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported reporting, accounting and recordkeeping
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Set up new accounts
- Strong communication skills
- Computer and Excel skills
ER Technician
Grandview Medical Center
01.2017 - 09.2017
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
- Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
Insurance Manager
Alabama Orthopedic And Sports Medicine
09.2003 - 05.2006
- Provided input and effectively managed information to meet target budgets; minimize risk of financial loss; direct information for claimants; reviewing insurance policies.
- Collaborated with cross-functional teams to develop new insurance products tailored to specific target markets.
- Ensured compliance with all regulatory requirements by staying up-to-date on changes in legislation affecting the insurance industry.
- Reduced costs by identifying inefficiencies in workflows and implementing process improvements throughout the organization.
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures
- Scheduled surgeries for multiple surgeons and booked operating rooms
Insurance Adjuster
Construction Claims Managment
12.1997 - 09.2003
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
- Supported legal teams in preparing case files for litigation when necessary, providing expert insight into claim details and documentation requirements.
- Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
Education
High School Diploma -
Marbury High School
Marbury, AL06.1992
Skills
- Routing Protocols
- Load Balancing
- Performance Optimization
- Problem-Solving
- Time Management
- Team Building
- Inventory Monitoring
- Customer Relations
- Microsoft Office
- Document Preparation
- Data Documentation
- Data Recording
- Attention to detail
Timeline
Route Reconciliation
United Johnson Brothers
02.2018 - Current
ER Technician
Grandview Medical Center
01.2017 - 09.2017
Insurance Manager
Alabama Orthopedic And Sports Medicine
09.2003 - 05.2006
Insurance Adjuster
Construction Claims Managment
12.1997 - 09.2003
High School Diploma -
Marbury High School
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