MICHELLE OUTAR
Quincy,United States
Summary
Personable and dedicated Customer Service Representative with extensive experience in Financial and Hotel Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Sr Residential Loan Processsor
Quincy Credit Union
Quincy, MA
08.2021 - Current
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Mortgage Processor
Mass Bay Credit Union
Boston, MA
09.2018 - 08.2021
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed completed packages quickly and efficiently.
Consumer Loan Processor
Mass Bay Credit Union
Boston, MA
08.2015 - 09.2018
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
Member Service Representative
Members Plus Credit Union
04.2014 - 05.2015
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Offered exceptional customer service to differentiate and promote company brand.
- Developed positive relationships with members, fostering community atmosphere.
- Initiated and led conversations to identify and assess member needs.
- Enhanced member relationships by providing excellent service during each interaction.
Member Service Representative
RTN Federal Credit Union
06.2011 - 01.2014
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.
- Answered member questions about products and services.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Consulted with customers regarding needs and addressed concerns.
Sr Reservations Agent
Half Moon Hotel
- Answered guest inquiries regarding hotel offerings and services.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Suggested amenities suited to clients' needs.
- Coordinated with front desk staff to maintain maximum occupancy.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Documented and responded to incoming correspondences to address questions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Certificate - Secretarial Studies And Office Administration
New Era Business Institute
JamaicaSkills
- Customer Service
- Multitasking and Prioritization
- Attention to Detail
- Problem-Solving
- Understanding Customer Needs
Timeline
Sr Residential Loan Processsor
Quincy Credit Union
08.2021 - Current
Mortgage Processor
Mass Bay Credit Union
09.2018 - 08.2021
Consumer Loan Processor
Mass Bay Credit Union
08.2015 - 09.2018
Member Service Representative
Members Plus Credit Union
04.2014 - 05.2015
Member Service Representative
RTN Federal Credit Union
06.2011 - 01.2014
Sr Reservations Agent
Half Moon Hotel
Certificate - Secretarial Studies And Office Administration
New Era Business Institute
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