Michelle Owens
Lafayette,LA
Summary
Well-qualified medical professional with 20+ years experience triaging patients, capturing information and completing basic procedures . Excellent communication, prioritization and multitasking abilities with sound judgment, excellent clinical abilities and compassionate nature. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Background in clinic and hospital environments.
Overview
4
4
years of professional experience
Work History
LPN Office Nurse
Our Lady Of Lourdes Regional Medical Center
Lafayette, LA
11.2021 - Current
- Documented accurate and complete patient information to address patient problems and expected outcomes to more than 40 clients per day.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and history to more than 40 clients per day.
- Assisted with admissions, appointments, transfers and discharges.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Comforted and counseled patients and families throughout care process.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Advised patients on pre- and post-operative instructions, medication administration, and symptoms indicating emergency care.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Reviewed patient history to verify conditions and current medications.
LPN Office Nurse
Southern Ob / Gyn
Lafayette, LA
07.2021 - 11.2021
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs and preferences to more than 50 clients per day.
- Assisted with admissions, appointments, transfers and discharges.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Explained test results to patients to help each make decisions about lifestyle choices, future healthcare and treatments for gynecologic or obstetric issues.
- Educated patients on specific treatments.
- Provided fast and accurate patient diagnostics or referrals.
- Worked closely with nurses to check on patient statuses and needs.
- Consulted with patients on symptoms to help diagnose various gynecologic concerns.
- Kept detailed records of patient treatments and needs throughout medical processes.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
LPN
ACADIANA MATERNAL FETAL MEDICINE - Dr BARRILLEAUX
Lafayette, LA
Apr2011 - 06.2021
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Managed appointment calendar for 80+ scans and evaluations per week.
- Monitored and tracked patient vitals to keep team informed of changing conditions.
- Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted with admissions, appointments, transfers and discharges.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
LPN
Dr Kirkland Swan
Lafayette, LA
01.2009 - 04.2012
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Cared for wounds, provided treatments and assisted with procedures.
- Performed functional assessments and physical examinations for admission and discharge to report changes in patient condition.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Reviewed patient history to verify conditions and current medications.
- Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
Education
Associate of Science - Nursing / General Studies
Bakersfield College
Bakersfield, CA05.1997
Skills
- Patient Care
- HIPAA Compliance
- Scheduling
- Teaching
- Medication Administration
- Medical Records Management
- Diabetes Diagnosis and Treatment
- Infection Control
- Treatment Planning
- Laboratory Testing
- Disease Management
- Emotional Support
- Health Education
- Immunizations and Vaccinations
- Procedure Explanation
- Blood Draw and Sample Collection
- Treatment Preparation
- Medication Side Effect Knowledge
- Accurate Documentation
- Patient Medical/Surgical/Family/Social Histories
- Examination and Test Preparation
- Specialized Healthcare Referrals
- Call Answering and Assistance
- Exemplary Communication Skills
- Clear Patient Communication
- Compassionate and Caring
- Medical Triage
- Safety Procedures and Measures
References
Dr. Scott Barrilleaux , MD (Employer) 258-0366
Fallon Guidry, NP (Peer) 258-0584
Shannon Daigle (Office Manager ) 303-5378
Timeline
LPN Office Nurse
Our Lady Of Lourdes Regional Medical Center
11.2021 - Current
LPN Office Nurse
Southern Ob / Gyn
07.2021 - 11.2021
LPN
Dr Kirkland Swan
01.2009 - 04.2012
LPN
ACADIANA MATERNAL FETAL MEDICINE - Dr BARRILLEAUX
Apr2011 - 06.2021
Associate of Science - Nursing / General Studies
Bakersfield College
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