Michelle Owens

• Managed and oversight of all company operations,
• Streamlined operational workflows to enhance productivity and reduce company costs.
• Analyzed performance metrics to identify areas for operational enhancement and monetary gains.
• Provided strong leadership to enhance team productivity and morale in the office and on the road.
• Executed all appropriate staffing and budgetary plans to align with annual business forecasts.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Managed accounts payable, accounts receivable and all payroll; to include filing of quarterly taxes.
• Conducted all court appearances and magistrate correspondence in the sales of abandoned vehicles.

• Sales of office solutions to include office technology and furniture.
• Achieving and surpassing sales goals through upselling and cross selling existing accounts.
• Developed and maintained strong client relationships to enhance customer satisfaction and retention.
• Collaborated strategic sales initiatives to drive revenue growth and expand market presence with new accounts.
• Provide exceptional training on new office technology to customers.
• Collaborated with interior designers to achieve customer's desired office solutions.

• Developed and executed comprehensive marketing strategies to enhance brand visibility and engagement.
• Managed digital and social media marketing channels, optimizing content for increased audience reach and engagement.
• Assisted in the development, execution and on-going training of company CRM program, Salesforce.
• Collaboration with VPs and Sales Managers on strategic target marketing campaigns.
• Managed and mentored all company marketing employees, to include marketing coordinators and telemarketers, in execution and high results of marketing campaigns. Fostering growth and ensuring deadlines are met.
• Optimized email campaigns to increase open and click-through rates.
• Implemented and executed new on-going lead generation techniques
• Managed budget allocation and resource utilization to maximize marketing ROI.
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• Answered general marketing department inquiries by email, phone, and mail.
• Organized promotional events, sales meetings and holiday functions, ensuring seamless execution and participant satisfaction.
• Maintained and updated the company website, improving user experience and accessibility.
• Created engaging brochures and flyers to use for promotional and sales materials and distribution.
• Created and distributed company promotional items for sales team.
• Supervised and mentored company telemarketing team.

• Assisted sales department with lead generation through telemarketing campaigns.

Clerical duties to assist service department

• Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
• Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
• Facilitated clear communication between clients and technical teams through concise documentation and effective followups.