Michelle Owens
Roanoke,VA
Summary
Detail-oriented professional with a versatile background in project management and customer service. Known for strong time management and adaptability, consistently achieving project milestones while enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
District Coordinator
GRV Renovations
Vinton, Virginia
2024.08 - 2026.05
- Oversaw installations of doors and windows at 17 Lowe's stores across three states.
- Coordinated subcontractor schedules to ensure timely project completion.
- Managed all phases of installation projects, maintaining stringent quality standards.
- Processed payroll for subcontractors with high efficiency.
- Conducted follow-ups with customers to confirm satisfaction post-installation.
- Collaborated with Lowe's to resolve issues promptly.
Substitute Teacher
City of Salem Schools
Salem , VA
2009.05 - 2020.03
- Delivered engaging lessons across various subjects, enhancing student participation and learning outcomes.
- Provided classroom instruction outlined in teacher's lesson plans.
- Collaborated with teachers to implement daily lesson plans and instructional strategies, ensuring continuity of education.
- Managed classroom behavior using positive reinforcement techniques and clear expectations.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Communicated effectively with students, staff, and parents regarding classroom activities.
- Maintained accurate attendance records and reported any issues to school administration.
- Documented observations and updates for head teacher, providing insights into student progress and classroom dynamics.
- Served as substitute teacher based on positive referrals and reliable performance.
Education
Bachelor of Science - Chemistry
Appalachian State University
Boone, NC1994-05
Skills
- Project management
- Budget management
- Program evaluation
- Subcontractor coordination
- Site assessment
- Customer satisfaction
- Time management
- Adaptability and flexibility
- Effective communication
- Discretion and confidentiality
Timeline
District Coordinator
GRV Renovations
2024.08 - 2026.05
Substitute Teacher
City of Salem Schools
2009.05 - 2020.03
Bachelor of Science - Chemistry
Appalachian State University