Michelle Pabon Martinez
Summary
Highly motivated, adaptable professional with a strong work ethic, and exceptional interpersonal skills. Demonstrated ability to thrive under minimal supervision, master new skills quickly, and effectively support clients and patients in diverse human services settings.
Overview
6
6
years of professional experience
Work History
Behavioral Health Advocat
The Cigna Group – Remote
11.2023 - 07.2024
- Advocated for patients' needs and rights within healthcare and community settings.
- Created referral networks for clients needing specialized services.
- Developed and implemented individualized treatment plans.
- Applied crisis intervention strategies to maintain patient safety during emergencies.
Care Coordinator
Services for the Underserved Inc.
New York
05.2022 - 11.2023
- Conducted assessments to evaluate clients' health and social service needs.
- Developed individualized care plans in coordination with healthcare professionals.
- Facilitated referrals for housing, transportation, and employment support.
- Connected clients with addiction recovery programs, counseling, and detox services.
Customer Service Representative
Fidelis Care - Remote
05.2021 - 03.2022
- Resolved inquiries via phone, chat, and email regarding coverage, claims, and billing.
- Provided policyholders with clear and accurate insurance information.
- Remained current on insurance regulations and policy updates to ensure compliance.
Case Manager
MASA Nonprofit
Bronx
01.2018 - 01.2022
- Supported youth in after-school programs and residential settings.
- Designed tracking systems for case performance metrics.
- Managed scheduling, documentation, and administrative functions.
- Provided specialized support and resources to undocumented students and their families to navigate educational and social services.
Direct Support Professional
Harris Hands Community Services
New York
08.2018 - 02.2021
- Supported individuals with developmental disabilities in daily living activities.
- Promoted community integration through personalized outings and activities.
- Assisted with meal preparation, hygiene, and medication reminders.
- Collaborated with team members to create tailored support plans.
Education
Human Services
New York City College of Technology
Brooklyn, NY09-2022
Skills
- Client & Patient Advocacy
- Case Management & Care Coordination
- Crisis Intervention
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Flexibility in Dynamic Environments
- Strong Verbal and Written Communication
- Interdisciplinary Collaboration
Timeline
Behavioral Health Advocat
The Cigna Group – Remote
11.2023 - 07.2024
Care Coordinator
Services for the Underserved Inc.
05.2022 - 11.2023
Customer Service Representative
Fidelis Care - Remote
05.2021 - 03.2022
Direct Support Professional
Harris Hands Community Services
08.2018 - 02.2021
Case Manager
MASA Nonprofit
01.2018 - 01.2022
Human Services
New York City College of Technology
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