Michelle Pacahuala
Newburgh,NY
Summary
Detail-oriented sanitation professional skilled in maintaining cleanliness in high-traffic environments. Ensured compliance with sanitation standards through thorough cleaning and restocking of essential supplies. Identified maintenance issues to foster a safe guest experience while leveraging problem-solving skills to assist customers and manage inventory effectively.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Environmental Services Attendant
Resorts world Hudson valley
Newburgh, NY
09.2024 - Current
- Cleaned gaming floor, guest restrooms, and public spaces at Resorts World Hudson Valley.
- Disinfected touchpoints, counters, and doors following casino sanitation standards.
- Monitored floor conditions and removed spills, debris, and safety hazards.
- Removed trash and recycling from designated service areas to maintain cleanliness.
- Restocked soap, paper products, and cleaning supplies in high-traffic guest areas.
- Reported maintenance issues and sanitation concerns to supervisors promptly.
- Maintained cleaning carts, tools, and supply storage in organized order.
- Adhered to all safety guidelines when operating machinery or working with hazardous materials.
Sales Representative Assistant Manager
Boost Mobile
Newburgh, New York
03.2019 - 06.2024
- Processed device activations, upgrades, and account changes through point-of-sale systems.
- Assisted customers with Boost Mobile plans, phones, and service questions.
- Resolved customer issues involving billing, device setup, and service support.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Responded promptly to customer inquiries via phone calls or emails.
- Handled cash register transactions, refunds, and payment verification.
- Supported store manager with daily sales floor operations and team coverage.
- Managed inventory counts, stock replenishment, and merchandise displays.
- Managed inventory levels by monitoring stock availability and ordering products when necessary.
- Monitored daily sales activities to identify areas for improvement.
- Ensured compliance with company policies and procedures related to sales operations.
- Provided technical support to customers regarding product features and services.
Cleaning Attendant
K&p
Newburgh, Ny
09.2017 - 01.2018
- Cleaned guest rooms, public areas, and gaming floors at Resort world Catskills
- Disinfected restrooms, high-touch surfaces, and shared spaces using approved sanitation products.
- Disinfected bathrooms, corridors and elevators by utilizing proper cleaning and sanitation methods.
- Operated floor-care equipment to polish, vacuum, and maintain carpeted and hard surfaces.
- Vacuumed carpeted areas and mopped solid surfaces using proper flooring disinfectants.
- Removed trash, recycling, and linen from service areas and back-of-house spaces.
- Ensured that all spills were cleaned up promptly using appropriate methods.
- Followed casino sanitation standards, PPE rules, and cleaning procedures during daily shifts.
- Provided assistance to other staff members as needed with their daily duties.
Education
Newburgh Free Academy
Newburgh, Ny Cma - Medical Assistant
Ou Boces
Pca - Pca
All Care
Skills
- Sanitation procedures
- Cleaning and sanitizing
- Restroom maintenance
- Environmental cleaning
- Floor care equipment
- Mopping and sweeping
- Vacuuming and sweeping
- Trash removal
- Spill containment techniques
- Hazardous materials
- OSHA safety compliance
- Attention to detail
- Physical stamina
- Team collaboration
- Problem resolution
- Clear communication
- Time management
- Dispute resolution
- Maintenance
- Problem-solving
- Customer service
- OSHA safety compliance
Languages
Spanish
Professional
Certification
- CPR
- Cma
- Pca
Timeline
Environmental Services Attendant
Resorts world Hudson valley
09.2024 - Current
Sales Representative Assistant Manager
Boost Mobile
03.2019 - 06.2024
Cleaning Attendant
K&p
09.2017 - 01.2018
Newburgh Free Academy
Cma - Medical Assistant
Ou Boces
Pca - Pca
All Care