Michelle Pacheco
Lawrenceville,GA
Summary
Knowledgeable Guest Service Representative experienced in busy dealership settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Bilingual, faster learner, and great communication skills to meet customers expectations and goals.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Hendrick Automotive Group
05.2022 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with housekeeping and maintenance teams to ensure cleanness for arriving guests.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained accurate and up-to-date records of guest information.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Answered dealership phones with professionalism and directed calls appropriately.
- Welcomed guests on arrival, displaying professional and friendly approach.
Merchandiser
Ole Mexican Foods
06.2020 - 05.2022
- Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
- Presented store update suggestions and layouts to management and stakeholders.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Established strong vendor relationships to maintain and support business.
Key Holder
Ultra Car Wash
10.2020 - 04.2022
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Trained team members in successful strategies to meet operational and sales targets.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Business
Georgia Gwinnett College
Lawrenceville, GA05.2027
High School Diploma -
Collins Hill High School
Suwanee, GA05.2022
Skills
- Guest experiences
- Staff Training
- Spanish Fluency
- Inventory and Stocking
- Sales and Promotions
- Cash Handling
- Problem-solving abilities
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Hendrick Automotive Group
05.2022 - Current
Key Holder
Ultra Car Wash
10.2020 - 04.2022
Merchandiser
Ole Mexican Foods
06.2020 - 05.2022
No Degree - Business
Georgia Gwinnett College
High School Diploma -
Collins Hill High School
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