Michelle Pacheco J.
Sacramento,CA
Summary
An organized and dedicated student majoring in Sociology aspiring to achieve a Masters of Science in Counseling to become a mentor and counselor for students in K - 12. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Teacher Assistant Intern
Bret Harte Elementary School
09.2023 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Associate
In-N-Out Burger
07.2020 - 09.2022
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within food service environment as needed.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Bilingual Customer Service Representative
Santa Barbara Airbus
06.2022 - 08.2022
- Managed filing system, entered data in spreadsheets and completed other clerical tasks.
- Managed over 50 phone and email correspondence per day and handled incoming and outgoing mail and faxes.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and travel information.
Education
Bachelor of Science - Sociology
California State University - Sacramento
Sacramento, CA05.2024
Skills
- Fluent in Spanish & English
- Data Entry
- Customer Service
- Excellent Communication
- Leadership Qualities
- Computer Skills
- Work Planning and Prioritization
- Attention to Detail
Timeline
Teacher Assistant Intern
Bret Harte Elementary School
09.2023 - Current
Bilingual Customer Service Representative
Santa Barbara Airbus
06.2022 - 08.2022
Associate
In-N-Out Burger
07.2020 - 09.2022
Bachelor of Science - Sociology
California State University - Sacramento
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