Michelle Padilla
Bronx
Summary
Dynamic professional with extensive experience in educational support and customer service, notably at the NYC Department of Education. Skilled in behavior reinforcement and effective communication, I excel in fostering student engagement and collaboration. Committed to achieving IEP goals and enhancing classroom experiences, I bring a proactive approach to every challenge.
Overview
26
26
years of professional experience
Work History
Sub Paraprofessional
NYC Department of Education
Bronx
11.2021 - Current
- Assist teachers with students
- Guide the children with their school work
- Reinforcing behavior through the use of polite support
- One on one or small group instruction as outlined by the teacher
- Guiding children in group instruction settings and in transitioning from one activity to the next
Customer Service Representative
Constant Care Health Services
Bronx
09.2021 - 11.2021
- Call aides in regards to compliance
- Request time sheets
Customer Service Assistant
Workman Publishing
New York
11.2020 - 09.2021
- Respond to inquiries on products
- Processed orders and credits
Customer Service Representative
Workman Publishing
New York
06.2007 - 05.2020
- Worked on switchboard
- Converted and processed electronic orders daily
- Worked with the warehouse, account managers, and sales representatives to implement vendor and routing guidelines
- Investigated and issued appropriates credits for returns on overstock merchandise, and violations
- Worked with the Credit and Sales Department to ensure excellent Customer Service
Dispatcher Manager/Car Dispatcher
People’s Choice Luxury Car Service
Bronx
06.2000 - 06.2007
- Conducted and trained new dispatchers
- Teamed with the company CEO to strategize marketing plans and development
- Communicated with clients regarding their reservations
- Enforced daily responsibilities, drew up weekly schedule and submitted payroll
Administrative Assistant
Modern Supermarket Equipment
Bronx
06.1999 - 06.2000
- Established and maintained corporate accounts
- Kept track of all unpaid invoices
- Placed orders for inventory to be shipped to our account holders
- Fulfilled clerical duties, updated client records and scheduled meetings
Education
Associates Degree - Medical Administration
College of Westchester
White Plains, NY05.2007
High School Diploma -
Monsignor Scanlan High School
Bronx, NY06.1999
Skills
- Student assistance
- Classroom management
- Behavior reinforcement
- Instructional support
- Customer service
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
- Teacher assistance
- IEP implementation
- Student supervision
- IEP goals
- IEP compliance
Accomplishments
- Alpha Beta Kappa National Honor Society
- Graduated Summa Cum Laude
References
References available upon request.
Timeline
Sub Paraprofessional
NYC Department of Education
11.2021 - Current
Customer Service Representative
Constant Care Health Services
09.2021 - 11.2021
Customer Service Assistant
Workman Publishing
11.2020 - 09.2021
Customer Service Representative
Workman Publishing
06.2007 - 05.2020
Dispatcher Manager/Car Dispatcher
People’s Choice Luxury Car Service
06.2000 - 06.2007
Administrative Assistant
Modern Supermarket Equipment
06.1999 - 06.2000
Associates Degree - Medical Administration
College of Westchester
High School Diploma -
Monsignor Scanlan High School
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