Michelle Page
Spring Lake,NC
Summary
Highly motivated assistant manager with more than 20 years experience in the customer service industry. Pleasant smile with excellent verbal communication skills. Experienced in fast paced casual and fine dining environments. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Hwy 55 Burgers Shakes & Fries
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Lead Bartender
Oggi Italian Restaurant
08.2020 - 05.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Closed out cash register and prepared cashier report at close of business.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Self Employed Residential House Cleaner
Residential House Cleaner
09.2017 - 03.2020
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Sanitized apartments after move-out or prior to move-in.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
Assistant Manager
Grandes
05.2014 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
Bar Manager
The Ranch Bar And Grill
03.2012 - 08.2014
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated staff to perform at peak efficiency and quality.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Some College (No Degree) - Business Management
SUNY Broome Community College
Binghamton, NYSkills
- Reconciling differences
- Staff Supervision
- Guest Relations
- Shift Management
- Staff Scheduling
- Hiring and Training
- Delegating Assignments and Tasks
- Front of House Management
- Teamwork and Collaboration
- Suggestive Selling
Timeline
Assistant Manager
Hwy 55 Burgers Shakes & Fries
06.2023 - Current
Lead Bartender
Oggi Italian Restaurant
08.2020 - 05.2021
Self Employed Residential House Cleaner
Residential House Cleaner
09.2017 - 03.2020
Assistant Manager
Grandes
05.2014 - 05.2017
Bar Manager
The Ranch Bar And Grill
03.2012 - 08.2014
Some College (No Degree) - Business Management
SUNY Broome Community College
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