Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
SoftwareEngineer
Michelle Pagliai

Michelle Pagliai

Wahiawa,HI

Summary

To obtain a position where I can implement and improve my skills. Ability to identify high risk/exposure items and escalate to management as appropriate. Ability to identify improvements to processes and make recommendations to management as needed. Complete documentation to report activities as needed for compliance. Identify, Analyze and report potentially fraudulent activity to the appropriate branch/departments and assure necessary processing steps are done to prevent financial loss. Relationships and Communications: Ability to interact effectively with all levels of personnel in the company. The ability to be flexible and receptive to any immediate changes within the section as seen warranted. Possess good verbal and written communication skills. Demonstrates proper telephone etiquette. Demonstrates the ability to use concise and clear language, and enunciates clearly in a well-modulated voice. The ability to project a positive attitude at all times. Mental and Physical Demands: Able to work under constant pressure to ensure that all processing deadlines are met, and all compliance/audit issues are followed. Responsible for having complete and detailed knowledge of each function assigned. Page 3 The ability to maintain a mature attitude at all times while working under pressure to meet processing deadlines. The ability to thoroughly understand all aspects of the job to meet or exceed services level agreements. The ability to work well with others in solving out of balance conditions which may at times require working extended hours or weekends. Able to lift 20lbs boxes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Liturgy Coordinator

Diocese Of Honolulu (Our Lady Of Sorrows Church)
Wahiawa , HI
01.2019 - 06.2022
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Assistant Water Operator

Self-Employed
Wahiawa , HI
10.2016 - 12.2018
  • Collected water samples to test alkalinity, hardness and residual levels.
  • Adhered to EPA and OSHA regulations.
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Monitored SCADA system for problems and adjusted controls to maintain efficiency.
  • Used hand tools and power tools to maintain, repair and lubricate equipment.
  • Recorded operational data, personnel attendance or meter and gauge readings on specified forms.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Directed and coordinated plant workers engaged in routine operations and maintenance activities.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Teller II

American Savings Bank, Exceptions Service Specialists
Mililani Tech Park , HI
12.2007 - 01.2017
  • Responsible for ensuring exception items are processed accurately within designated service level agreements
  • This position requires dependability, high motivation to achieve optimal results and perform with consistent accuracy
  • Essential Functions:
  • Processing work assignments with thoroughness, accuracy and follow applicable policies and procedures to ensure compliance with laws and regulations relevant to job’s activities including but not limited to:
  • Working with branches and departments to resolve rejected and/or insufficient fund items
  • Utilize systems, applications and reports available to identify, analyze and resolve issues in timely manner
  • Prepare proper ticket/on-line entries as needed to resolve exception items
  • Ability to minimize impact to customers and loss exposure to bank
  • Ability to work as team to assure all area deadlines and objectives are met daily
  • Ensure overall balancing of all General Ledger Accounts and system totals daily
  • Michelle Pagliai
  • Exception Service Specialist,
  • To provide customer service and cross selling core and non- core products or services (i.e Deposit accounts, consumer loans, internet banking, etc.)
  • Supervisory experience, working with team to build and implement appropriate training and development
  • Able to motivate team members and offer coaching and recognition, as needed
  • Page 4

Bank Teller I & II, Teller I

American Savings Bank
Kamuela , HI
06.2001 - 12.2007
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Efficiently process bank transactions and promote bank products and services to existing and potential customers.
  • Provide account services to customers such as receive deposits and loan payments, cash checks, issue savings withdrawals, record night and mail deposits, sell cashier's checks, traveler's checks, and series e bonds.
  • Identify customer needs, answer customer questions, and resolve customer issues. Explain and promote features and benefits of bank products and services.
  • Complies with applicable banking laws and regulations relevant to job performance including Bank Secrecy Act/Anti-Money Laundering (BSA/AML).
  • Contribute to branch profitability by following policies and achieving sales goals.
  • Possesses excellent communication and customer service skills.
    Demonstrated ability to work effectively under pressure.
    Demonstrates good working relationships with customers and work cooperatively with team.

Cashier

MCCSHawaii
Kaneohe , HI
05.1997 - 12.2000
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.


Education

High School Diploma -

Leilehua High School
Wahiawa, HI
06.1994

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Microsoft Office
  • Good listening skills
  • Responsible
  • Data Entry
  • MS Office
  • Decision Making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Liturgy Coordinator

Diocese Of Honolulu (Our Lady Of Sorrows Church)
01.2019 - 06.2022

Assistant Water Operator

Self-Employed
10.2016 - 12.2018

Teller II

American Savings Bank, Exceptions Service Specialists
12.2007 - 01.2017

Bank Teller I & II, Teller I

American Savings Bank
06.2001 - 12.2007

Cashier

MCCSHawaii
05.1997 - 12.2000

High School Diploma -

Leilehua High School
Michelle Pagliai