Customer Service
Open To Work
Michelle Pajak
Jewel Osco
Schaumburg,IL
Work Preference
Desired Job Title
Customer Care SpecialistService Desk Team Lead and Cashier
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match
1
Certificate
15
Years of experience
Results-driven professional with strong problem-solving and reliability skills in customer service. Notable achievements include increased service efficiency and enhanced customer satisfaction through effective team leadership and process improvements.
Work History
Service Desk Team Lead and Cashier
6 Years 10 Months- Led service desk team, ensuring timely and effective resolution of customer inquiries.
- Managed customer service interactions, addressing concerns and escalating issues to specialists as appropriate.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user questions about product features and applications to foster customer satisfaction and engagement.
- Facilitated discussions with customers to identify and address concerns regarding Just For You app functionality.
- Increased Service Desk efficiency by implementing streamlined processes and procedures.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among staff members.
- Maintained a high level of technical knowledge with ongoing professional development and certifications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Managed cash register operations, balancing cash drawers at the end of shifts to maintain financial integrity.
- Trained new cashiers on operational procedures, fostering a collaborative work environment.
- Resolved customer complaints promptly, contributing to positive store reputation and repeat business.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Care Specialist
15 Years- Facilitated effective communication to resolve customer inquiries and issues, contributing to improved satisfaction outcomes.
- Partnered with diverse teams to streamline complaint resolution, aiming to improve response time.
- Assessed customer feedback to uncover trends and initiate improvements in service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Educated customers on company offerings and materials to enhance informed purchasing decisions.
- Managed high call volume situations effectively, demonstrating professionalism and composure in challenging circumstances.
- Facilitated resolution of customer inquiries via multiple platforms, including phone, email, and web.
Education
Associate of Arts - Hospitality
Skills
Remote support
Guest communication
Guest complaint resolution
Coaching and mentoring
Incident management
Escalation management
Guest services agent training
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Reliability
Certification
- Bassett Training - yearly certification
- Western Union agent Certification done yearly
Timeline
Service Desk Team Lead and Cashier
Jewel Osco
08.2019 - CurrentRead More
Customer Care Specialist
Comcast
05.2011 - 05.2026Read More
William Rainey Harper College
Associate of Arts from Hospitality
Read More