Michelle Palacios
Schaumburg,IL
Summary
Efficient Team Member known for high productivity and ability to complete tasks swiftly. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
JD Sports Finish Line
Schaumburg, IL
11.2023 - 04.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
- Collaborated with team members to achieve project goals and deliver high-quality results
- Contributed to creating a positive work culture by promoting teamwork, collaboration, and open communication
- Consistently demonstrated a strong work ethic, contributing to the overall success of the team
Cashier and Customer Service
Einstein Bros. Bagels
Palatine, IL
11.2019 - 06.2020
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
- Collaborated with servers to ensure accurate communication of customer orders for efficient meal preparation
Cashier
Red Carpet Inn
Palatine, IL
11.2016 - 11.2018
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check in to checkout
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Closely monitored room availability using reservation software system, maximizing occupancy rates through efficient management of bookings
- Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
- Managed guest complaints or issues effectively, escalating when necessary to ensure prompt resolution and guest satisfaction
- Maintained a clean and organized front desk area, creating a welcoming atmosphere for arriving guests
- Coordinated group bookings/events efficiently, ensuring smooth arrivals/departures for large parties or conferences held at the hotel
- Possessed excellent time-management abilities when juggling multiple tasks simultaneously at the busy front desk area
Cashier and Customer Service
Five Below
Palatine, IL
09.2016 - 02.2017
- Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
- Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
- Ensured shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance
- Worked closely with team members to organize backroom storage areas for easy access during restocking activities
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Assisted with inventory management, including receiving merchandise, restocking shelves, and conducting regular stock checks
- Maintained a clean and organized store environment to enhance the shopping experience for customers
- Handled returns and exchanges in accordance with company policies
- Balanced cash drawer at the end of each shift, ensuring accuracy in monetary transactions
- Collaborated with team members to achieve daily sales targets
Cashier
Goodwill Industries
Palatine, IL
10.2015 - 03.2016
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Provided exceptional customer service to retail customers, ensuring a positive shopping experience
- Provided exceptional customer service, ensuring a positive shopping experience and resolving any issues or concerns promptly
- Built strong relationships with customers, resulting in a high rate of repeat business and referrals
- Managed cash register operations accurately, handling transactions with precision and maintaining proper cash handling procedures
Education
High school or equivalent -
Palatine High School
Palatine, IL01.2016
Skills
- Complaint resolution
- Money handling
- Workplace safety
- Goal setting and achievement
- Relationship building
- FLUENT IN SPANISH
- Verbal and written communication
- Teamwork and collaboration
- Sales and marketing
- Cash handling
- Positive attitude
- Customer service
- Dependability and reliability
- Hospitality and accommodation
- Willingness to learn
- Team building
- Stock organization
- Safe food handling
- Safe handling guidelines
- Retail merchandising
- Cash handling expertise
- Inventory restocking
- Cash register operation
- Customer assistance
- Good communication skills
- Customer support
- Customer relations
Certification
Food Handler Certification
Languages
Spanish
Full Professional
Timeline
Team Member
JD Sports Finish Line
11.2023 - 04.2024
Cashier and Customer Service
Einstein Bros. Bagels
11.2019 - 06.2020
Cashier
Red Carpet Inn
11.2016 - 11.2018
Cashier and Customer Service
Five Below
09.2016 - 02.2017
Cashier
Goodwill Industries
10.2015 - 03.2016
Food Handler Certification
High school or equivalent -
Palatine High School
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