MICHELLE PALACIOS-HARDY
Spokane,WA
Summary
Dynamic Rehabilitation Technician with extensive experience at DSHS DVR, specializing in benefit analysis and earned income evaluation. Proven ability to maintain confidentiality while delivering exceptional customer service. Skilled in legal documentation and active listening, effectively guiding clients through complex benefit systems to optimize their outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician 2
DSHS DVR
Spokane, Washington
06.2024 - Current
- Guide clients in utilizing work incentives offered by the Social Security Administration.
- Created comprehensive reports on earned income impacts on individual benefits, aiding clients in navigating financial support options.
- Evaluated earned income influence on SSDI, SSI, and other benefits for clients, enhancing understanding of financial implications.
- Performed benefit analysis for limited caseload of DVR clients, facilitating informed decision-making regarding resource utilization.
Rehabilitation Technician 1
DSHS DVR
09.2022 - 06.2024
- Assisted counselors by preparing necessary documentation and coordinating client needs.
- Schedule client appointments.
- Generate authorizations for payments.
- Requested medical, Social Security Administration, and school records to support timely case evaluations.
- Prepare, organize, and archive case files, via electronic and paper.
- Answered daily incoming calls and distributed mail and faxes to appropriate RT and VRC team members, ensuring efficient communication flow.
- Acted as liaison between Community Resource Providers and Vocational Rehabilitation Counselor to facilitate client access to necessary resources.
Customer Service Specialist 2
DSHS DDA
11.2021 - 09.2022
- Greeted visitors and directed them to appropriate staff, meeting rooms, or offices.
- Maintained a high level of professionalism while interacting with customers via phone, email and in-person.
- Trained new staff on policies, procedures, and customer service best practices to enhance team readiness.
- Provided technical assistance and clerical support, contributing to improved operational efficiency.
- Drafted correspondence and compiled reports to streamline communication and enhance information flow.
- Prepared, organized, and archived case files for easy retrieval.
Legal Secretary
Spokane County Prosecutor
03.2021 - 11.2021
- Provided case status information via walk-in and phone inquiries to public attorneys, judicial officers, and victims while ensuring security and confidentiality.
- Coordinated attorney and client schedules, arranging meetings to facilitate effective communication.
- Prepared court documents and ensured timely filing with the court system.
- Managed legal documents and maintained organized case files, ensuring easy access for prosecution team.
- Created and maintained case files by retrieving and organizing data from state and county databases.
- Prepared legal documents including briefs, motions, pleadings, and appointment letters.
Education
BACHELOR’S -
SNHU
06-2022
HIGH SCHOOL DIPLOMA -
BARKER HIGH SCHOOL
Spokane Valley, WA06-2007
Skills
- Benefits analysis and income evaluation
- Confidentiality protocols and legal terms
- Legal document management
- Data management and technical assistance
- Document filing and print management
Certification
Work Incentive Practitioner
Timeline
Rehabilitation Technician 2
DSHS DVR
06.2024 - Current
Rehabilitation Technician 1
DSHS DVR
09.2022 - 06.2024
Customer Service Specialist 2
DSHS DDA
11.2021 - 09.2022
Legal Secretary
Spokane County Prosecutor
03.2021 - 11.2021
BACHELOR’S -
SNHU
HIGH SCHOOL DIPLOMA -
BARKER HIGH SCHOOL