Michelle Paladino
Las Vegas,NV
Summary
Dynamic Sr. Director of Player Development at The Cosmopolitan Las Vegas, adept at cultivating relationships with premium casino customers and enhancing guest experiences. Proven track record in client relationship management and training staff, driving operational efficiency and brand visibility through innovative marketing strategies and tailored high-end gaming events.
Overview
16
16
years of professional experience
Work History
Sr. Director of Player Development
The Cosmopolitan Las, Las Vegas Blvd
Las Vegas, Nevada
10.2010 - 08.2025
- Led strategic planning initiatives to enhance overall guest experience and operational efficiency.
- Developed and implemented training programs to elevate staff performance and service standards.
- Oversaw budget management, ensuring financial targets aligned with corporate objectives.
- Cultivated partnerships with local businesses to drive marketing strategies and increase brand visibility.
Player Communications
The Mirage Las Vegas
10.2009 - 10.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Durango Highschool
Las Vegas, NVSkills
- Cultivate relationships with premium casino customers
- Client relationship management
- customer engagement strategies
- relationship building expertise
- develop tailored experiences for high end casino patrons
- take player development trips to introduce the casino
- create high end casino gaming events
- train new staff
- casino credit experience
- engage with upper management with new ideas and problem solving
Timeline
Sr. Director of Player Development
The Cosmopolitan Las, Las Vegas Blvd
10.2010 - 08.2025
Player Communications
The Mirage Las Vegas
10.2009 - 10.2010
High School Diploma -
Durango Highschool
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