Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Palileo

Carlsbad,United States

Summary

Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and a positive attitude. Thrives under pressure and loves going above and beyond to create unforgettable guest experiences.

Overview

6
6
years of professional experience

Work History

Cocktail Server

Pechanga Casino and Resorts
12.2022 - 05.2024
  • Achieved customer satisfaction by regularly attending to guests' needs and ensuring their requirements were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained clean and organized bar area.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.

Sales Associate

Calvin Klein
02.2019 - 01.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Calvin Klein
02.2018 - 01.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Audeo Charter School
Carlsbad, CA

Skills

  • Customer Service
  • Handling large groups
  • Cash Handling
  • Alcohol awareness
  • Exceptional customer service
  • Menu Memorization
  • Efficient multitasking
  • Exceptional communication
  • Adaptive Problem Solving
  • High energy level
  • Strong multitasking abilities
  • Safety Monitoring
  • Professional Appearance
  • Reliable work ethic

Timeline

Cocktail Server

Pechanga Casino and Resorts
12.2022 - 05.2024

Sales Associate

Calvin Klein
02.2019 - 01.2020

Sales Associate

Calvin Klein
02.2018 - 01.2019

High School Diploma -

Audeo Charter School

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Michelle Palileo