Michelle Palmer
Lakeside,Texas
Summary
Seeking a position as a Customer Service/Cashier.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
Work History
Business Owner-Eyelash Extension Technician/Beauty Industry
EyeBrightBeauty
Fort Worth
09.2025 - Current
- Fully licensed (Texas Barbering & Cosmetology)
- Sanitation certification (Barbicide)
- Built own practice in a med spa
- Instructed clients on beauty service maintenance and care
- Acquired and evaluated new clients
- Created and managed promotions
- Provided mobile (in-house) services
- Offered excellent customer service to salon clients, resulting in increase in repeat business.
- Promoted upsell products to clients, leading to average revenue increase per session.
Business Owner
Real Estate
California
07.2017 - 06.2021
- Marketed customer properties and realtor services in compliance with strict state and brokerage requirements
- Negotiated price and terms for individual contracts
- Generated and managed contracts and supporting documentation
- Guided clients through complex and lengthy sales process
- Ensured compliance with local, state, and national laws and requirements
- Developed and implemented marketing strategies to enhance property visibility and attract potential buyers.
- Oversaw property management operations, ensuring compliance with regulations and maintaining high standards.
- Analyzed market trends to identify opportunities for growth and improve competitive positioning.
- Cultivated strong relationships with clients, fostering trust and encouraging repeat business through exceptional service.
- Streamlined administrative processes, enhancing workflow efficiency and reducing turnaround times for client requests.
- Led community outreach initiatives to promote brand awareness and establish local partnerships in real estate market.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
RMA / Sales Support Team
Lighthouse Worldwide Solutions
Fremont, CA
05.2013 - 02.2014
- Developed and maintained strong customer relations.
- Respond to and process customers RMA requests or orders.
- Communication and problem resolution with operations, purchasing, materials, customers, sales representatives & service centers.
- Interacting with manufacturing, operations, and sales departments to ensure proper and timely fulfillment on RMA requests / orders.
- Resolve customer problems relating to shipping & receiving.
- Resolve warranty claims issues for customers, issue & process RMA numbers for In and Out of Warranty repairs.
- Expedite shipments of spare parts orders and RMAs.
- Process RMA receipts/shipments & spare parts shipments.
- Interface with buyer/planners, production, test technicians, and stockroom on spares orders.
- Coordinate international shipping requirements, resolve problems as necessary.
- General clerical tasks (filing, data entry, typing correspondence).
- Other duties and responsibilities when required.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager
Martial Art Academy
Fremont, CA
07.2008 - 05.2013
- Organized and ran community outreach programs and activities
- Designed, sourced, and delivered custom products (uniforms, equipment, swag, etc.)
- Trained and managed office and retail staff, and visiting foreign instructors
- Organized and ran in-house special events for clients and VIPs
- Took client calls, scheduled prospective clients, and promoted products and services
- Signed up and took payment for monthly and annual service agreements
- Ran in-house retail store, including inventory, reconciliation, and design and management of retail sales displays
- Scheduled classes and private sessions for both students and instructors
- Created and executed client retention programs
- Created and managed product and service promotions
- Developed and implemented training programs to enhance student skill levels and retention.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Managed staff schedules, optimizing resource allocation and productivity within the academy.
- Fostered community relationships through outreach initiatives, increasing enrollment and engagement.
- Conducted performance evaluations, providing mentorship and guidance for professional development of instructors.
- Analyzed curriculum effectiveness, implementing improvements based on student feedback and performance metrics.
- Coordinated events and competitions, enhancing visibility and participation in martial arts activities.
- Led strategic planning sessions to establish long-term goals aligned with organizational mission and vision.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
Business Owner
Public Notary Mobile/Loan Signing Agent
01.2007 - 01.2013
- Handled various legal documents, including wills, trusts, affidavits, real estate deeds, powers of attorney, and business contracts
- Identity Verification: Physically examining government-issued IDs (e.g., driver's license, passport) to confirm the signer's identity.
- Witnessing & Signing: Observing the signing of documents to prevent fraud, ensuring the signer is acting voluntarily and is not under duress.
- Administering Oaths/Affirmations: Formally swearing in signers for affidavits, depositions, and jurats.
- Journaling: Maintaining a detailed, chronological journal of all notarial acts, including date, time, type of document, and signer information.
- Completing Certificates: Properly filling out and affixing the notary seal (stamp) to notarial certificates, such as acknowledgments or jurats.
- Loan Closings (Signing Agent): Specialized mobile notaries often handle loan documents for real estate transactions, requiring extra bonding and training.
- Travels to clients (homes, hospitals, offices) to legally witness signatures, verify identities using government IDs, and administer oaths
- Travel and Scheduling: Coordinating appointments and traveling to client locations (homes, hospitals, coffee shops, offices).
- Record Retention: Storing journal entries securely, as required by state laws.
- Compliance: Adhering to state-specific notary laws, which vary regarding fees, journal usage, and required identification methods.
- Cultivated strong relationships with clients, fostering trust and encouraging repeat business through exceptional service.
- Established strong customer relationships through excellent communication and attentive service.
Tax Practice Administrator
Temp Agency Career Group Inc.
San Francisco, CA
10.2006 - 03.2007
- Processed of corporate tax returns and extensions for multiple states.
- Interfaced with IRS for tax extension documentation.
- Provided general administrative support including filing, mail processing, and phone coverage.
Sales / Marketing
CDS, Inc.
San Jose, CA
07.2002 - 08.2006
- Directed day-to-day office operations.
- Worked closely with suppliers to ensure contract is expedited as stipulated and in a timely manner
- Developed strong, long-term business relationships with customers (wholesalers and distributors).
- Provided customer service resulting in long-term business relationships.
- Interfaced with all level of staff and management.
- Performed cold calls & follow up calls to find new prospective customers and develop prospects into clients.
- Communicated daily and managed questions and issues from customers, vendors, distributors, account managers, and internal team.
- Documented and organized client sales activities and follow-up requirements for all sales staff.
- Worked closely with inventory and shipping department to ensure customers order(s) ship out indicated.
- Beauty/Skincare Industry
Senior Purchasing Agent
Lighthouse Worldwide Solutions
Milpitas, CA
04.1995 - 07.2002
- Demonstrated strong negotiation skills and the ability to build positive working relationship with suppliers.
- Authorized and processed purchase orders.
- Participated in company decisions with direct impact on supply chain, new product development, and sales.
- Monitored cost, schedule, and scope of assigned commodities to ensure best quality at best value.
- Met key performance measurements including on time delivery, quality, inventory, and purchase price variance.
- Purchased, planned, and controlled inventory levels of assigned materials, without supervisory authorization requirements.
- Coordinated with end users to identify and specify requirements, and select appropriate sourcing strategy for the purchase need (including computer parts, electronic components, installation supplies, and much more)
- Maintained knowledge of supply base and pre-qualified supply sources to assure market competitiveness.
- Assured adherence to purchase order delivery schedule and supplier contract requirement to facilitate JUST-IN-TIME DELIVERY of both box-and-ship products and assembled systems.
- Negotiated price and delivery terms with vendors and resolved price, delivery, and quality issues.
- Maintained effective business relationships with existing and potential vendors to gain knowledge of products/services and help resolve contractual issues.
- Monitored and traced shipments, and followed up on problem deliveries, to ensure goods were received on time.
- Identified concerns and initiated corrective actions relating to product, process, and quality systems.
- Reviewed and analyzed weekly purchasing reports.
- Built strategy for cost reduction opportunities.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
Payroll Administrator
Adaptec
Milpitas, CA
10.1993 - 03.1995
- Processed bi-weekly payroll via ADP system (2500 employees)
- Oversaw direct deposit processing and distribution of paychecks for multiple departments.
- Balanced payroll runs, answered employee questions, processed garnishments and employee termination checks, maintained accounting system, initiated recurring direct deposits, and performed other payroll-related projects.
- Calculated and processed sales commission and bonuses.
- Organized and reviewed forms associated with federal, state and local authorities
- Processed payroll for over 1,000 employees accurately and on time.
- Conducted regular audits of payroll data to maintain accuracy and integrity of financial reports.
- Collaborated with HR to resolve employee inquiries regarding payroll discrepancies and benefits administration.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Submitted reports on payroll activities.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Managed employee records on database to maintain accuracy and updated information.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Assisted in the creation of clear guidelines outlining acceptable timesheet submission practices among employees.
- Ensured accurate employee payment, meticulously auditing timesheets and resolving discrepancies.
- Processed timecards and payroll data for team of employees.
- Updated employee files with new details such as changes in address or salary levels.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Coordinated resolution of payroll discrepancies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Payroll Administrator
Quantum Corporation
Milpitas, CA
01.1991 - 08.1993
- Processed bi-weekly and semi-monthly payrolls via Bank of America system (2000+ employees)
- Maintained employee payroll status, including new hires, pay changes, promotions, terminations, garnishments, 401K deductions, stock purchases, etc.
- Processed documentation for new hires, W-4 forms, resignation/termination, employee stock purchase, bonuses, commissions, and exercise of stock options.
- Tracked/Monitored Reports of Vacation, Sick time & Personal Time Off.
- Reconciled payroll and benefits related to general ledger accounts.
Education
No Degree - Business Administration
Evergreen Valley College
San Jose, CASkills
- Sales Force (Customer Relation Management)
- MISYS (Mfg Systems)
- Membership Tracking Systems
- ACCPAC Plus - Purchasing
- Inventory Systems
- Champions Way (CRM Software)
- MindBody (Martial Arts Software)
- People person and team player
- Demonstrated negotiation skills and the ability to build positive working relationships with suppliers
- Proven leadership, organizational, time management, and analysis skills
- Experienced and at ease in fast-paced, high-stress working environment with changing responsibilities
- Capable of managing and meeting deadlines on multiple tasks simultaneously and professionally
- Ability to plan, organize, and execute to produce results, with limited to no supervision
- Strong customer service skills and experiences Win/Win Situation
- Outgoing, energetic, flexible, and self-motivated
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Customer relationship management (CRM)
- Staff training
- Building rapport
- Clerical support
- Filing
- Dispute resolution
- Product sales
- Product and service solutions
- Assertiveness
- Order fulfillment
- Store maintenance
- Record keeping strengths
- Account updating
- Spreadsheets
- Service up selling
- Office equipment proficiency
- Staff education and training
- Conflict mediation
- Retail store support
- Stock management
- Product promotion
- Brand representation
- Quality assurance controls
- Shipping and logistics
- Sales closing
- POS systems expert
- Delivery scheduling
- System implementation
- Warehousing functions
- Record preparation
- Promotional support
- Warranty service
- Purchasing and planning
- Scheduling
Timeline
Business Owner-Eyelash Extension Technician/Beauty Industry
EyeBrightBeauty
09.2025 - Current
Business Owner
Real Estate
07.2017 - 06.2021
RMA / Sales Support Team
Lighthouse Worldwide Solutions
05.2013 - 02.2014
Manager
Martial Art Academy
07.2008 - 05.2013
Business Owner
Public Notary Mobile/Loan Signing Agent
01.2007 - 01.2013
Tax Practice Administrator
Temp Agency Career Group Inc.
10.2006 - 03.2007
Sales / Marketing
CDS, Inc.
07.2002 - 08.2006
Senior Purchasing Agent
Lighthouse Worldwide Solutions
04.1995 - 07.2002
Payroll Administrator
Adaptec
10.1993 - 03.1995
Payroll Administrator
Quantum Corporation
01.1991 - 08.1993
No Degree - Business Administration
Evergreen Valley College
PROFESSIONAL DEVELOPMENT
- 1. Business Owner: Eyelash Extension Specialist Technician 09/2025 - Current
- 2. Business Owner: Real Estate-Realtor 2017-2021 & Real State Agent: 1990 - 1994
- 3. Business Owner: Mobile Public Notary/Certified Loan Signing Agent 10/2007- 07/2013
Vocational Schooling
- Real Estate School & Licensed 2017-2021 & 1990 -1994
- Notary Public /Loan Signing Agent Schooling 06/03/2007 – 09/2007
- CHP Dispatcher Vocational Schooling/CA 11/01/2015 - 03/14/2014
(Hands On: Communication via radio/Dispatching Emergencies between Police Dept and Fire Dept & taking 911 Emergency Calls)
- Notary Schooling 04/05/2007- 09/15/2007
- Typing: 45-50 wpm
- 10 Key Calculator