Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Pankiewicz

Posen,IL

Summary

Dynamic leader and effective communicator with proven expertise in training and team development, honed at Starbucks. Excelled in enhancing sales through exceptional customer service and beverage craftsmanship. Skilled in cash handling and health and safety compliance, demonstrating a commitment to cleanliness and operational excellence. Achieved significant improvements in team performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Starbucks
01.2022 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.

Shift Leader

Cracker Barrel
09.2019 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Sales Associate

Jcpenney
07.2017 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Mather High School
5835 N Lincoln Ave
05-2015

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Friendly and outgoing
  • Team player
  • Cash handling
  • Excellent memory
  • Cash register operation
  • Opening and closing duties

Timeline

Barista Trainer

Starbucks
01.2022 - Current

Shift Leader

Cracker Barrel
09.2019 - 12.2021

Sales Associate

Jcpenney
07.2017 - 08.2019

High School Diploma -

Mather High School

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Michelle Pankiewicz