Michelle Panner
Masury
Summary
Seasoned Senior Relationship Banker experienced in driving customer satisfaction and building long-term relationships. Improved client retention rates and maximized profitability through strategic planning, financial advisory, and risk management. Focused on delivering high-quality service and cultivating strong customer and community relationships.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Senior Relationship Banker
First National of PA
Hubbard
2025.03 - Current
- Cultivated strong relationships with clients to understand their financial needs.
- Assisted clients in selecting suitable banking products and services.
- Established new accounts for corporate and retail customers in compliance with bank policies and procedures.
- Processed transactions efficiently while ensuring compliance with banking regulations.
- Maintained accurate records of client interactions and transactions for reference.
- Trained junior bankers on relationship management techniques and best practices.
- Fostered a positive work environment to enhance staff motivation and always moving in the right direction
Realtionship Banker
First National of PA
Youngstown
2024.03 - 2025.03
- Developed strong relationships with clients to enhance customer satisfaction.
- Educated clients on banking products and services available.
- Assisted customers with account inquiries and transaction requests.
- Processed wires and account corrections, such as disputes.
- Conducted risk assessments to ensure compliance with bank policies.
- Managed customer feedback to identify areas for improvement.
Behavior Technician
ACCG
Sharon
2021.01 - 2024.11
- Implemented individualized treatment plans for clients with behavioral challenges.
- Facilitated group therapy sessions to promote social skills development.
- Educated clients on coping strategies and emotional regulation techniques.
- Collaborated with families to reinforce behavioral strategies at home.
- Assisted in data collection and analysis for client progress evaluation.
Relationship Banker
First National of PA
Brookfield
2023.03 - 2024.03
- Educated customers on banking services and financial products.
- Assisted clients with account openings and product selections.
- Managed client inquiries through phone and in-person interactions.
Driver
US Cargo
Boardman
2017.02 - 2020.04
- Delivered cargo efficiently across designated routes.
- Adhered to safety regulations while driving and loading cargo.
- Communicated with dispatch for route updates and changes.
- Managed delivery schedules to optimize time and resources.
- Conducted pre-trip inspections to ensure vehicle readiness.
- Maintained vehicle cleanliness and functionality daily.
- Trained new drivers on company procedures and safety protocols.
Education
Certified Phlebotomist - Phlebotomy
Trumbull County Career And Technical Center
Warren, OH 2008.01 - 2009.06
Skills
- Client relationship management
- Transaction processing
- Customer satisfaction enhancement
- Team leadership
- Training and development
- Effective communication
- Problem solving
- Negotiation skills
- Cross-selling techniques
- Sales expertise
- Money handling
- Banking
- Cross-selling products
- Creative thinking
- Teller background
- Customer Service-oriented
Timeline
Senior Relationship Banker
First National of PA
2025.03 - Current
Realtionship Banker
First National of PA
2024.03 - 2025.03
Relationship Banker
First National of PA
2023.03 - 2024.03
Behavior Technician
ACCG
2021.01 - 2024.11
Driver
US Cargo
2017.02 - 2020.04
Certified Phlebotomist - Phlebotomy
Trumbull County Career And Technical Center
2008.01 - 2009.06