Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Michelle Paolino

Shelton,CT

Summary

A self driven and motivated individual who enjoys building strong lifetime relationships with clients. Currently specializing in the growing industry of luxury consignment. Consistently recognized as a top performer by my company. Trained in high end jewelry and luxury timepieces including Cartier and Rolex. Extensive background in sales, customer relations, and marketing. Previous position consisted of management in the jewelry industry. Skilled in various Microsoft programs, Salesforce, designer brands, visual merchandising, coaching, appraisals, diamonds/ gemstones, luxury watch brands, and custom jewelry design.

I offer professional white glove concierge service to my clients in CT. I am a high performer with a solid reputation for professionalism and success. My strengths are client acquisition and relationship building. I am motivated and comfortable operating in an environment with limited direction and have proven this by consistently meeting sales quotas.. Proven track record of successful business. I manage accounts all over CT while working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Experience managing client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.

Overview

9
9
years of professional experience

Work History

Account Manager

The RealReal
Fairfield, CT
05.2021 - Current
  • Provide professional luxury service to all clients in Fairfield Country
  • Consistently exceed sales quotas and repeatedly recognized as a top performer in the company
  • Manage multiple accounts simultaneously
  • Resolve customer complaints in a timely manner.
  • Develope strategies to increase revenue from existing accounts.
  • Maintain accurate records of all customer interactions in the CRM system.
  • Generate new leads through referrals and CRM
  • Oversee multiple accounts and worked diligently to meet performance goals.
  • Build and maintained productive relationships with customers and internal partners.
  • Act as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renew existing accounts by cementing trusting relationships with customers.
  • De-escalate customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Develop thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Source new opportunities to introduce products and services to potential customers.
  • Kept accurate records pertaining to inventory and account notes
  • Motivate and work with onboarding team members to successfully integrate new employees into success.
  • Collaborate with sales team to collectively drive growth and market share.
  • Collaborate directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listen to customer needs to identify and recommend best products and services.
  • Drive sales of company products and services by meeting with customers using strategic and organized approach.
  • Increase profitability and revenue by generating millions in sales.
  • Develop and maintained relationships with key accounts to ensure customer satisfaction.
  • Create comprehensive reports on account performance and presented them to senior management.
  • Provide training and guidance to new Account Managers.
  • Analyze client data and identified opportunities for growth.

Sales Professional/marketing Specialist

Lenox Jewelers
08.2019 - Current
  • Provide superior customer service in a high-end retail environment
  • Coordinate and attend Events/ Business and jewelry tradeshows to represent our company
  • Ability to thrive in a fast-paced retail environment
  • Responsible for running all social media and other digital marketing platforms
  • In charge of billboard, magazine, and other forms of print advertising
  • Visual Merchandising
  • Build and maintain customer relationships and loyalty
  • Product Photography
  • Extensive knowledge of luxury jewelry brands and time pieces
  • Proven track record of meeting/ exceeding sales goals
  • Complete product/ sales training to further education of sales skills and products
  • Minor jewelry/watch repairs/battery replacements in store
  • Used tools to clientele
  • Assist in maintenance of inventory and merchandising.
  • Maintained relationships with existing customers to encourage repeat and additional sales.
  • Attended trade shows, conferences, and other industry events to promote the company's products and services.
  • Utilized CRM software to track customer interactions and monitor progress toward goals.
  • Participated in training sessions on new products or trends in the industry.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Consistently earned top performer

GENERAL MANAGER

MICHAELS JEWELERS
Torrington, CT
01.2017 - 01.2019
  • Lead sales team to successfully meet/exceed monthly goal
  • Provide excellent customer service
  • Responsible for implementing sales business strategies and specific plans in the direction of company priorities
  • Host events/ bridal shows / participate in jewelry tradeshows
  • Responsible for monitoring sales results and progress against sales priorities monthly, weekly, daily, and real-time and course-correcting as needed
  • Coach associates weekly
  • Develop long lasting relationships with customers, vendors, and other staff members
  • Use tools given to successfully clientele
  • Track and analyze sales and inventory data to help resolve performance issues
  • Create staffing schedule
  • Manage controllable expenses
  • Visual merchandising.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.

SALES ASSOCIATE

MICHAELS JEWELERS
01.2015 - 01.2017
  • Identify client's needs and help with all of their jewelry needs
  • Successfully meet sales goals
  • Perform minor on-site jewelry repairs/ replace watch batteries
  • Deliver excellent customer service and build relationships
  • Money management
  • Visual merchandising
  • Perform tasks in a timely manner and meet deadlines
  • Key holder.

Education

Jewelry Essentials -

Gemological Institute of America-New York
New York, NY
01.2015

Diamond Essentials And Colored Stones -

Gemological Institute of America-New York
New York, NY
01.2015

Retail consulting/sales training -

The Friedman group
01.2015

Associate of Science - Radiologic Technology

Naugatuck Valley Community College
Waterbury, CT
01-2012

High school diploma -

Watertown High School
01-2009

Skills

  • Territory Sales Management
  • Lead Development
  • Client Relationship Management
  • Account Development
  • Account Management
  • Lead Generation
  • Strategic Outreach
  • Report Building
  • CRM Systems
  • Upselling
  • Networking Skills
  • Multi-Task Management
  • Budgeting
  • Clienteling
  • Merchandising
  • Marketing
  • Ability to multi-task and prioritize
  • Accuracy in software and other electronic options
  • Sales Experience
  • Coaching
  • Strong level of knowledge/expertise with PC software (Word, PowerPoint, Excel)
  • Ability to work in data-based software
  • Thrive in fast paced retail environment

References

References available upon request.

Timeline

Account Manager

The RealReal
05.2021 - Current

Sales Professional/marketing Specialist

Lenox Jewelers
08.2019 - Current

GENERAL MANAGER

MICHAELS JEWELERS
01.2017 - 01.2019

SALES ASSOCIATE

MICHAELS JEWELERS
01.2015 - 01.2017

Jewelry Essentials -

Gemological Institute of America-New York

Diamond Essentials And Colored Stones -

Gemological Institute of America-New York

Retail consulting/sales training -

The Friedman group

Associate of Science - Radiologic Technology

Naugatuck Valley Community College

High school diploma -

Watertown High School
Michelle Paolino