Michelle Parente

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Trained new team members on scripts, company services, and collection strategies.
• Reached out to approximately Number account holders daily.
• Reviewed accounts for compliance with repayment agreements.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Documented changes in accounts and on credit reports.
• Investigated accounts with balance errors using accounting software.
• Evaluated, researched and resolved discrepancies.
• Negotiated to collect balance in full.
• Processed payments and applied to customer balances.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Researched accounts and completed due diligence to resolve collection problems.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

• Checked medical insurance coverage

• Created medical bills

•!Added new patients to computer system

• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new clients and securing paperwork completion.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Compiled information from files and research to satisfy information requests.