Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Parker

Summary

Multi-app certified Epic Analyst with 12 years of healthcare experience and 25 years in customer service. Skilled in working under pressure and adapting to new situations and challenges to help team achieve company goals and improve customer satisfaction.

Overview

18
18
years of professional experience

Work History

Epic Application Analyst

The Portland Clinic
Portland, OR
10.2017 - Current
  • Configure, support, and maintain all aspects of assigned application for the clinic.
  • Analyze and research application issues to offer solutions including pros, cons, risks, benefits, and unintended consequences.
  • Work closely with stakeholders and end users to identify business needs.
  • Champion projects, provide support in ongoing implementations, optimizations, and upgrades.
  • Complete project tasks independently within designated timelines.
  • Collaborate with other IT analysts and vendors to identify system optimization and enhancements in order to design and implement effective solutions.
  • Provide phone support to end-users by troubleshooting issues and offering solutions.
  • Assist in system upgrades or enhancements to existing workflows.
  • Contribute to preparation of testing scripts and and perform unit, system, and
  • Integrated testing tasks.
  • Acts as a resource to coworkers regarding workflow in application area.
  • Work with training team to develop application specific training materials.
  • Achieve and maintain certification status and working knowledge of assigned applications.

Registrar/Scheduler/Medical Assistant

The Portland Clinic
Portland, OR
12.2009 - 10.2017
  • Provide thorough information to patients about admissions policies, financial requirements, check-in procedures, and medical advice.
  • Determine appropriate appointment type and schedule in EHR system.
  • Document patient information in EHR.
  • Promote office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Perform clerical duties, such as word processing, data entry, answering phones and filing.
  • Answer multi-line switchboard and directed calls accordingly.
  • Maintain calm demeanor during high stress situations

Store Manager

Starbucks
Beaverton, OR
05.2004 - 06.2010
  • Interview, hire, and train employees.
  • Manage a 30+ team successfully in fast-paced environment through proactive communication and positive feedback.
  • Schedule and lead weekly store meetings for all staff to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coach associates in product specifications, sales incentives and selling technique significantly increasing customer satisfaction ratings.
  • Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Review and monitor scheduling, purchases and other expenses to maintain quarterly budget.
  • Champion exceptional customer service at all times.

Education

Associate of Science - General Transfer

Portland Community College
Portland, OR
06.2012

Skills

  • Epic Certified - Cadence, Prelude, MyChart
  • Epic Proficient - Radiant
  • SER lead
  • Six years clinical end user experience with Epic
  • Superior organization and Time
  • Management
  • Self-Motivated
  • Highly adaptable
  • Ability to effectively collaborate in remote work environment
  • Strong working knowledge of Microsoft Office

Timeline

Epic Application Analyst

The Portland Clinic
10.2017 - Current

Registrar/Scheduler/Medical Assistant

The Portland Clinic
12.2009 - 10.2017

Store Manager

Starbucks
05.2004 - 06.2010

Associate of Science - General Transfer

Portland Community College

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Michelle Parker