Michelle Parker
Gulfport,MS
Summary
To obtain a career where I can effectively utilize my skills and education and apply them toward a challenging growth-oriented position within a professional environment that fosters professional interaction, personal development, and teamwork. Human relations and administrative skills, to achieve desired business objectives with emphasis on continuous improvement
Overview
22
22
years of professional experience
Work History
Assistant Manager
Providence Pointe & Bayview Place Apartments
07.2017 - Current
- Managed 192 units of apartment community
- Effectively handle the full range of management tasks with skills that encompass assessment management, administrative, legal, social-economic, and physical areas essential to property performance
- Responsible for all aspects of daily operations and management of the apartment community, including all administrative, responsibilities, leasing requirements, collections/recording of rent, accounting, reports, purchases, payroll, payables, etc
- Execute the efficient, cost-effective planning and coordinating of work requirements, schedules, and projects for maintenance, alteration, and repair of apartment units
- Conduct property inspections; oversee the operation of the building systems to ensure the property always looks the best
- Develop marketing strategies to market the property, recruit new tenants, maximize occupancy, and minimize vacancies
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Leasing Consultant
Express Pros, Providence Pointe/Bayview Apartments
04.2017 - 07.2017
- Specialized in leasing and marketing of 2 communities comprised of 192 units with 1 market rate, and 1 tax credit
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Assistance Manager
Trace of Lace
01.2007 - 01.2016
- Complete advertising, Advertising Budget, Customer Service, Website uploading products, Website Design, Shipping and Receiving, Trademark Products, Payroll, Payroll Taxes, Inventory Answering phones, filing and, Store management
Office Administrative Assistant
ITAC Solutions
01.2006 - 01.2007
- Greeting patients, telephone coverage, answering calls, screening, and forwarding any incoming phone calls while providing basic information when needed, appointment scheduling, insurance verification, patient registration, making patient appointments, checking patients in and out, and sorting daily mail/deliveries/couriers
- Perform other clerical receptionist duties such as filing, photocopying, faxing, etc.
Property Manager
Back Bay Real Estates
01.2004 - 01.2005
- Administers and maintains all phases of apartment and Housing community operations in accordance with the policies and procedures outlined in the Policy and Procedures Manual
- Accountable for insuring the optimum operational and financial performance of the community, including budget control, personnel, marketing, special events and leasing, collections, resident services, maintenance, revenue enhancing and other capital improvements, contracted services, administration and reporting, and safety and legal compliance.
Spa Consultant
Planet Beach
01.2002 - 01.2004
- Answer phone, scheduling appointments, complete proper data entry processes for all guests, members and clients at all times
- Execute proper register methods when ringing up services and entering usage of services
- Ensure all guests and members sign in on the appropriate registration form
- Confirm all daily revenue (including cash, checks and credit cards) is accounted for at all times to prevent theft
- Ensure all customer memos are read and when necessary issues are addressed with the clients
- Enhanced spa customer satisfaction by implementing new treatment offerings and personalized service options.
Education
MS Gulf Coast Community College
Harrison Central High School
01.2005
Skills
- QuickBooks
- MS Office
- Yardi
- Adobe Acrobat
- Excel
- Power Point
- Microsoft Outlook
- Open Office
- Word
Key Qualifications
- Management-Employee Management
- Problem Solving
- Decision Making
- Budget Planning
- Negotiating
- Commitment Leadership
- Communication
- Advertisement
- Creative Thinking
- Listening
- Learning
- Customer Service
- Teaching and Training
- Team Building
- Marketing Business communication
- Verbal communication
- Teamwork
- Patience
- Multi-Tasking
References
Cheryl, Manager, (228) 697-9530
Rachael, Friend, (228) 383-4350
Timeline
Assistant Manager
Providence Pointe & Bayview Place Apartments
07.2017 - Current
Leasing Consultant
Express Pros, Providence Pointe/Bayview Apartments
04.2017 - 07.2017
Assistance Manager
Trace of Lace
01.2007 - 01.2016
Office Administrative Assistant
ITAC Solutions
01.2006 - 01.2007
Property Manager
Back Bay Real Estates
01.2004 - 01.2005
Spa Consultant
Planet Beach
01.2002 - 01.2004
MS Gulf Coast Community College
Harrison Central High School
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