Michelle Parker
Cheltenham,MD
Summary
Professional Human Resource Assistant with proven track record in managing and analyzing high volumes of sensitive communications. Known for strong collaborative efforts and adaptability to changing priorities, ensuring consistent results. Skills include meticulous attention to detail and excellent organizational abilities, coupled with reliability and flexibility.
Overview
33
33
years of professional experience
Work History
Correspondence Analyst
US Department of Education
01.2019 - 01.2025
- Reviews, route and track all incoming and priority correspondences, prepared written responses to congressional inquiries, monitor priority correspondences, prepared, edited and reviewed correspondences, prepared and generated reports
Program Support Assistant
US Department of Education
01.2010 - 01.2019
- Scheduled meetings and appointments, maintained director’s outlook calendar and files, processed timecards, generate reports, sorted mail, maintained databases, analyzed the effectiveness of programs, typed and prepared meeting notes
Human Resource Assistant
US Equal Employment Opportunity Commission
01.2009 - 01.2010
- Utilized HR systems to process recruitment, pay and performance actions, tracked status of personnel actions, maintained personnel records, prepared new employee documents and packets
Museum Protection Officer
Smithsonian Institution
01.2006 - 01.2009
- Protected and secured artifacts, personnel and property, provided crowd control, provided top notch customer service to visitors and staff, resolved customer’s general inquiries
Customer Service Representative
Comcast
01.2001 - 01.2003
- Provided top-notch customer service to members, conducted detailed trouble-shooting for all technical problems, resolved customer’s general inquiries and answered approximately 150 inbound calls in a call center environment
Customer Service Representative
Tricare
01.2000 - 01.2001
- Answered calls, emails and other correspondences regarding eligibility, referrals, appointments, ID card requests and provided top-notch customer service
Personnel Specialist
US NAVY
01.1992 - 01.2000
- Conducted new personnel orientation, prepared domestic travel documents and orders, issued ID cards, maintained and organized enlisted and officer’s personnel files and records, prepared and processed recommendations for awards, provided exit separation interviews
Education
Bachelor’s Degree - Human Resource
Columbia Southern University
01.2012
Skills
- Microsoft Word
- Outlook
- Type 60 wpm
Timeline
Correspondence Analyst
US Department of Education
01.2019 - 01.2025
Program Support Assistant
US Department of Education
01.2010 - 01.2019
Human Resource Assistant
US Equal Employment Opportunity Commission
01.2009 - 01.2010
Museum Protection Officer
Smithsonian Institution
01.2006 - 01.2009
Customer Service Representative
Comcast
01.2001 - 01.2003
Customer Service Representative
Tricare
01.2000 - 01.2001
Personnel Specialist
US NAVY
01.1992 - 01.2000
Bachelor’s Degree - Human Resource
Columbia Southern University
Similar Profiles
Umair MansoorUmair Mansoor
ACE Tutor at US Department Of EducationACE Tutor at US Department Of Education
Tanesha HembreyTanesha Hembrey
Education Analyst at US Department Of EducationEducation Analyst at US Department Of Education
MELONIE C. PEPPINSMELONIE C. PEPPINS
EDUCATION GRANT CONTENT REVIEWER at US Department of EducationEDUCATION GRANT CONTENT REVIEWER at US Department of Education
DALLAS PRESTONDALLAS PRESTON
Property Management/Concierge at NVT StaffingProperty Management/Concierge at NVT Staffing
Mathias LegeajuMathias Legeaju
DSP at Hands of HopeDSP at Hands of Hope