Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Michelle Parr

Hayward,WI

Summary

Adept at critical analysis and relationship management, I significantly enhanced customer satisfaction and operational efficiency at US Bank NA. My expertise in cash management and client engagement strategies, combined with a consistent professional commitment, drove notable improvements in service delivery and compliance with banking regulations.

Overview

17
17
years of professional experience

Work History

FCA2 Aegis Computer Technician

United States Navy, USN
07.2017 - 04.2024
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recovered critical information from data back ups to restore functionality.
  • Recommended new and replacement hardware and software purchases.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Established, repaired and optimized networks by installing wiring, cabling and devices
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.

Teller

US Bank NA
06.2016 - 07.2017
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches including ATM and Vault.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold credit cards, loans and other bank products.
  • Monitored and verified suspicious activity on customer accounts.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Educated customers on online banking and mobile banking applications.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Maintained friendly and professional customer interactions.


Assistant Manager

Qdoba Mexican Grill - Colorado
10.2014 - 06.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Gate Agent

SkyWest Airlines
09.2013 - 06.2014
  • Sold, printed and reissued available tickets to customers at check-in.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Communicated with site personnel by relaying information via radio calls.
  • Monitored gate areas and addressed security situations with management.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Assistant Trip Leader

Praying Pelican Misisons
05.2012 - 07.2012
  • Built personal relationships with guests to promote positive experiences.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Arranged for additional resources and personnel when needed to accommodate larger tour requests.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Guided groups of up to 100 people on scheduled tours.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Sales Clerk

Tremblay's Sweet Shop
05.2009 - 08.2011
  • Kept front check out area clean and organized for efficient service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Processed payments and returns with accuracy and efficiency.
  • Opened and closed store by balancing cash registers and receipts.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed fudge and candy department products.

Cabin Cleaner

Northland Lodge Resort
05.2007 - 10.2009
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.

Education

Bachelor of Science - Computer Science

Colorado State University Global Campus
Denver, CO
01-2026

Skills

  • Effective Task Management
  • Relationship Management Expertise
  • Objective Oriented
  • Interdepartmental Referrals
  • Knowledge of Banking Regulations
  • Customer Training
  • Consistent Professional Commitment
  • Critical Analysis
  • Client Engagement Skills
  • Cash Management Expertise
  • Vault Management
  • Client Engagement Strategies

Timeline

FCA2 Aegis Computer Technician

United States Navy, USN
07.2017 - 04.2024

Teller

US Bank NA
06.2016 - 07.2017

Assistant Manager

Qdoba Mexican Grill - Colorado
10.2014 - 06.2016

Gate Agent

SkyWest Airlines
09.2013 - 06.2014

Assistant Trip Leader

Praying Pelican Misisons
05.2012 - 07.2012

Sales Clerk

Tremblay's Sweet Shop
05.2009 - 08.2011

Cabin Cleaner

Northland Lodge Resort
05.2007 - 10.2009

Bachelor of Science - Computer Science

Colorado State University Global Campus

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Michelle Parr