Michelle Parra
Hialeah,FL
Summary
Accomplished Manager with a proven track record at the University of Miami School of Medicine, enhancing operational efficiency and team performance through strategic planning and complex problem-solving. Demonstrates exceptional leadership and communication skills, adept at cross-functional teamwork and scheduling. Achieved significant milestones within budget constraints, showcasing a commitment to excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Manager, Administrative Operations
University of Miami School of Medicine
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Ensures all administrative operations run smoothly and efficiently.
- Coordinates, plans and directs services which support the running of the department
- Cross-trained existing employees to maximize team agility and performance.
- Ensures projects, department milestones/goals are met and adheres to approved budgets.
- Purchases and maintains office equipment and supplies.
- Coordinates delivery of office services with other departments.
- Develops and implements department processes.
- Submit financial contracts on UDisclose
- opening and closing PLRs for providers
- Coordinating International IBD preceptorship program for international gastroenterologists.
- Supported project management activities, contributing to timely completion of key initiatives.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Secretary
University of Miami Miller School of Medicine
12.2019 - 07.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance.
Medical Office Specialist
HCA Miami Dade Cardiology Consultants
06.2015 - 11.2019
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
Education
BBA - Health Administration
University of Miami
Miami, FL06.2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Cross-Functional Teamwork
- Schedule Preparation
- Positive Attitude
- Knowledge of research administration, progress reporting, JIT, maintenance of other support and biosketches
- Ability to direct, manage, implement, and evaluate department operations
- Work Planning and Prioritization
- Scheduling and Coordinating
- Proficient in Microsoft 365, Epic, Qgenda
Timeline
Manager, Administrative Operations
University of Miami School of Medicine
07.2022 - Current
Secretary
University of Miami Miller School of Medicine
12.2019 - 07.2022
Medical Office Specialist
HCA Miami Dade Cardiology Consultants
06.2015 - 11.2019
BBA - Health Administration
University of Miami
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