Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Michelle Parrino

Michelle Parrino

Chantilly,VA

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

15
15
years of professional experience

Work History

CEO/Company Owner

Michelle Parrino VA/OBM
Aldie , VA
07.2016 - Current


  • Developed and executed organizational systems which streamlined business and communication processes
  • Managed Multiple projects which required attention to detail for the company to run efficiently
  • Manage day to day of business to include financial, human resources, and Social Media marketing
  • Increased company revenue through aggressive new market strategies.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability and production.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Improved business profits by through strategic updates to processes, procedures and team makeup.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.

Executive Assistant to the President

Tigerlily Foundation
Aldie, VA
08.2021 - 01.2022
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Executed basic banking and bookkeeping tasks.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Created and managed office systems to efficiently deal with documentation.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Handled incoming and outgoing mail, email and faxes.
  • Answered high volume of phone calls and email inquiries.
  • Screened personal and business calls and directed to appropriate party.
  • Filed paperwork and organized computer-based information.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Managed and reviewed filing and office systems.

Office Manager

Masterworks Remodeling
Chantilly, VA
07.2012 - 09.2015
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Maintained CRM database with customer updates and report generation.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Sourced vendors for special project needs and negotiated contracts.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.

Education

Associate's Degree - Business Management

Northern Virginia Community College
Annandale, VA

Skills

  • Project Management
  • Social Media Management
  • Calendar Management
  • Email Management
  • Customer Relationship Management
  • Systems Organization
  • Travel Arrangement Coordination
  • Proficient in Google Docs
  • Proficient Microsoft Office Suite
  • Adaptable and Flexible
  • Attention to Detail
  • Strong Problem Solver
  • Outstanding Communication Skills
  • Administrative support
  • Hotel Booking

Timeline

Executive Assistant to the President

Tigerlily Foundation
08.2021 - 01.2022

CEO/Company Owner

Michelle Parrino VA/OBM
07.2016 - Current

Office Manager

Masterworks Remodeling
07.2012 - 09.2015

Associate's Degree - Business Management

Northern Virginia Community College

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Michelle Parrino