Michelle Parrish
Spring,TX
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Utilization Review Coordinator
Houston Behavioral Hospital
Houston, TX
07.2023 - Current
- Reviewed and evaluated patient information to determine appropriate level of care and services required.
- Conducted utilization review activities including concurrent reviews, retrospective reviews, and discharge planning.
- Facilitated resolution of disputes between providers, hospitals, managed care organizations, and other entities involved in providing healthcare services.
Case Manager
Behavioral Hospital of Bellaire
Houston, TX
02.2023 - 07.2023
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
- Conducted assessments to assess patient's level of functioning and identify appropriate resources upon discharge.
- Assisted in the coordination of services needed after hospitalization such as home health care, durable medical equipment, transportation.
Mental Health Specialist
Southwest General Health Center
Middleburg Heights, OH
01.2022 - 02.2023
- Conduct admissions and assessment for inpatient and outpatient psychiatric and substance use patients.
- Conduct crisis intervention and psycho-educational groups using Dialectical Behavior Therapy.
- Insurance verification for inpatient admissions.
- Developed treatment plans based on client mental and physical conditions.
Patient Care Nursing Assistant
University Hospital
Cleveland, OH
02.2021 - 04.2022
- Provide direct patient care while assisting with ADL’S, vital signs, ECG, and bladder scans.
- Assist in mental health crisis and redirecting psychiatric patients.
- Maintained written and electronic patient charting.
Patient Service Specialist
Cleveland Clinic
Cleveland, OH
04.2019 - 03.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Patient Escort
MD Anderson Cancer Center Hospital
Houston, TX
12.2017 - 02.2019
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Coordinate with medical professionals to take patients from their room to various locations for X-ray, scans, surgery, and other medical test or procedure
Direct Support Professional
Welcome House, Inc.
Westlake, OH
07.2015 - 12.2018
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
88M Motor Transport Operator
United States Army
Fort Drum, NY
02.2012 - 04.2015
- Inspected truck for defects and safe operating condition before, during and after trips.
- Completed over 15 missions to numerous military bases as a convoy security team in Afghanistan.
- Received and completed all necessary training such as first aid and first responder to perform safely & accurately.
Education
Master of Science - Social Work
Ohio State University
Columbus, OH05.2023
Bachelor of Science - Human Services
University of Houston
Houston, TX05.2020
Skills
- Abuse and Neglect Investigation
- Dependency Recovery
- Support Group Organization
- Client Needs Assessment
- Handle with Care Certified
- Crisis Intervention
- Case Management
- Behavior Management Techniques
Certification
- Licensed Master Social Worker (LMSW) 1/2024
Timeline
Utilization Review Coordinator
Houston Behavioral Hospital
07.2023 - Current
Case Manager
Behavioral Hospital of Bellaire
02.2023 - 07.2023
Mental Health Specialist
Southwest General Health Center
01.2022 - 02.2023
Patient Care Nursing Assistant
University Hospital
02.2021 - 04.2022
Patient Service Specialist
Cleveland Clinic
04.2019 - 03.2021
Patient Escort
MD Anderson Cancer Center Hospital
12.2017 - 02.2019
Direct Support Professional
Welcome House, Inc.
07.2015 - 12.2018
88M Motor Transport Operator
United States Army
02.2012 - 04.2015
Master of Science - Social Work
Ohio State University
Bachelor of Science - Human Services
University of Houston