Michelle Passantino
Platte City,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
Administrative Assistant/Sales Representative
D&S Hauling & Container Company
Kansas City, MO
05.2021 - Current
- Provided secretarial and office management support while building cooperative working relationships.
- Delivered exceptional customer service through direct communication with clients and team members.
- Processed financial documents, contracts, expense reports and invoices.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Processed both outgoing and incoming payments and invoices.
Prep Cook/Catering Assistant
Price-Rite Market & Deli
Kansas City, MO
04.2022 - 11.2023
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Prepared dishes for catering events or during high-volume shifts.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Inspected finished dishes for quality assurance purposes.
Food & Beverage Manager
Bally's Casino Celebrity Rest/Jerry Longo's
Kansas City, MO
08.2022 - 10.2022
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Collaborated with team to deliver timely service of items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Adhered to designated guidelines for food preparation as outlined by company.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Completed special orders according to customer dietary needs.
- Set up work stations prior to opening to minimize prep time.
- Offered support to other stations in high-volume shifts.
- Helped train and develop new talent.
- Reconciled computer reports with manually maintained ledgers.
- Classified and summarized financial data to compile a nightly financial report.
Banquet Server/Bartender Assistant/Private Events
Assured Waitstaff Inc
Kansas City, MO
09.2021 - 05.2022
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Poured wine, beer and cocktails for patrons.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Funeral Associate/Vice-President
Passantino Bros. Funeral Home
Kansas City, MO
01.1999 - 12.2020
- Preformed general administrative functions including AR,AP, and billing.
- Held "Pre-Need" and service consultations with clients.
- Assisted with conducting funeral and memorial services.
- Managed "Crisis" situations for clients by making end-of-life arrangements.
- Managed company correspondence and front-line client communications.
- Identified problems and implemented solutions to better streamline operations.
- Made recommendations to senior leaders on business strategy and initiatives.
- *Husband received family business in our divorce*
Education
High School Diploma -
St. Pius X High School
Kansas City, MO05.1987
Skills
- Client and relationship management
- Crisis Situation management
- Precision and Accuracy
- Business Administration
- Sales
- Banquet Associate
- Strong administrative proficiency
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Food & Beverage Manager
Bally's Casino Celebrity Rest/Jerry Longo's
08.2022 - 10.2022
Prep Cook/Catering Assistant
Price-Rite Market & Deli
04.2022 - 11.2023
Banquet Server/Bartender Assistant/Private Events
Assured Waitstaff Inc
09.2021 - 05.2022
Administrative Assistant/Sales Representative
D&S Hauling & Container Company
05.2021 - Current
Funeral Associate/Vice-President
Passantino Bros. Funeral Home
01.1999 - 12.2020
High School Diploma -
St. Pius X High School