Michelle Patterson
Alexandria,VA
Summary
Passionate specialist at Navy Federal Credit Union, adept in streamlining and enhancing process to serve members and team members. Skilled in fostering collaboration and optimizing support through effective communication and problem-solving. Demonstrates exceptional attention to detail and adaptability, ensuring superior service delivery and operational excellence.
Overview
16
16
years of professional experience
Work History
Board Relations & Policy Specialist
Navy Federal Credit Union
02.2018 - Current
- Help meet changing demands by recommending improvements enhancing processes to business procedures
- Educate new teammates about the organization and Board Relations & Policy roles and responsibilities
- Supported creation of the board package revamp by implemented procedures to streamline operations
- Facilitate the preparation of the monthly Board Package which includes committee reports, management reports and the President's Report
- Assist Executive Leadership and Committee Liaisons, fostering collaboration and information sharing
- Oversee and coordinate logistics for the Annual Meeting
- Collect, arrange and input information into the Volunteer Official database system
- Gather, organize and input information into Boardvantage digital database
- Optimize Volunteer Official experience by delivering superior services and effectively troubleshooting issues
- Built strong partnership with Volunteer Officials and Executive Leadership through regular communication and collaboration
- Collaborate with cross-functional teams to address complex issues, ensuring efficient resolution
Executive Assistant to Chief Operating Officer
Navy Federal Credit Union
12.2010 - 02.2018
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Processed travel expenses and reimbursements for executive team
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Screened calls and emails and responded accordingly to support executive correspondence
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Screened personal and business calls and directed to appropriate party
- Coordinated events and worked on ad hoc projects
- Took notes and dictation at meetings
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
Administrative Assistant to Real Estate Lending
Navy Federal Credit Union
05.2008 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
- Enhanced office environment, organizing spaces for better workflow and employee comfort
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation
- Assisted coworkers and staff members with special tasks on daily basis
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
Education
No Degree - General
Northern Virginia Community College
Annandale, VASkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Task Prioritization
- Active Listening
- Adaptability and Flexibility
- Interpersonal Skills
- Effective Communication
Accomplishments
Board Package revamp, which had not had any significant changes in decades working with each business area to discuss the changes to be made. The revamp scaled the board package by more than 100 pages
Created a board package style guide distributed to the business areas and posted to eNet
Onboarded seven new volunteer officials, compiling materials for their orientation
Helped lead a cross-organizational team of more than 50 employees through organization and coordination of the 2021 Virtual Annual Meeting
Major contributor to the migration of our Board's digital board/committee meeting package platform to a more secure platform
Completed a backlog of the Corporate History Repository with more than 1000 entries to sort
Instrumental contributor for our first Virtual Planning Conference , Annual Meeting and Board Meetings
Timeline
Board Relations & Policy Specialist
Navy Federal Credit Union
02.2018 - Current
Executive Assistant to Chief Operating Officer
Navy Federal Credit Union
12.2010 - 02.2018
Administrative Assistant to Real Estate Lending
Navy Federal Credit Union
05.2008 - 01.2010
No Degree - General
Northern Virginia Community College